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Context-based communication services analyze user data and offer new and novel services that enhance end user unified communication experience. These services rely on data analysis and machine learning techniques to predict user behavior. In this paper we look at topic modeling as an unsupervised learning tool to categorize user communication data for retrieval. However, modeling topics based on user...
Online collaboration platforms such as Google Wave provide basic tools for collaboration and communication as well as an interface to include external applications. Separately, we have defined a collaboration platform called ConnectedSpaces which extends these basic capabilities towards enterprise use. Using the ConnectedSpaces model, here we categorize, illustrate, and analyze new types of feature...
Social networking applications leverage valuable information from social graphs and integrate communication capabilities to offer new services. However, currently, these applications are limited to communication capabilities such as click-to-call or click-to-conference. Once the communication session is established the social context and the communication context are not integrated in these services...
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