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Business process modeling has become essential for managing organizational knowledge artifacts. However, this is not an easy task, especially when it comes to the so-called Knowledge-Intensive Processes (KIPs). A KIP comprises activities based on acquisition, sharing, storage, and (re)use of knowledge, as well as collaboration among participants, so that the amount of value added to the organization...
Process Modeling has been adopted by organizations in various contexts, such as analysis for best practices, system design and Information Technology architecture. Despite its importance, modeling process is still costly and complex. The process mining technique extracts information from systems event log, however, a business process incorporates human activities, which will never be present in logs...
Collaborative networks are composed by people from all over and all kind of background that meet to exchange common experience. The great challenge lies in finding significant, reliable information in view of the swelling volume of information output. Recommender systems emerged as a solution to reduce the problem of information overload. Collaborative filtering (CF) technique in particular automates...
Research on Education has pointed to collaborative learning, with interaction among students who work together with a common goal. Nevertheless, even working in groups, individual characteristics should be considered in a learning environment. Thus, a scenario integrating adaptive hypermedia and computer-supported collaborative learning is configured. This paper presents CoAdapt, which allows teachers...
Group participants can diverge regarding awareness information comprehension initially available in the shared workspace. In addition, such information can become irrelevant or insufficient throughout the interaction, resulting in a loss of context. The goal of this work is to analyze the risk factors related to the context loss as well as the context mismatch in groupware. In order to illustrate...
Chat tools have been used by a wide range of companies as a communication channel with customers and for the promotion of products and services. Workgroups often use textual chats to communicate in the workplace. Such interactions are rich in knowledge transfer and have been under used in organizational memory. The K2Chat, a textual chat groupware, has been developed to structure the conversation...
Business process modeling is expensive and time consuming. It depends very much on the elicitation method and the person in charge. The model needs to be shared in order to promote multiple perspectives. This paper describes a group storytelling approach as an alternative to the traditional individual interviews to elicitate processes. The form of information gathering is the stories told by processes'...
Reputation systems represent an alternative to help users to create reliable relationships over communities of practice, allowing them to evaluate the individuals' actions and create their trust networks. ReCoP, a reputation model for communities of practice, was proposed based on the solutions found in virtual environments, in which trust on individuals is important for the setting up of interactions...
In previous research, we argued that planning and making working process explicit help professional learn and collaborate with each other within an organization. In view of that, project-based learning seems to be a suitable approach for organizational learning since project can be described as a process. We developed an infrastructure, whose core is a collaborative process editor and test our ideas...
Communities of practice (CoPs) encourage the exchange of experiences within organizations, but there is a risk involved in regard to the quality of participation. For this reason, it is important to provide a means for the community to be able to recognize the reliability and usefulness of the participation of individuals involved. This paper presents a proposal for the use of reputation systems in...
Knowledge management has become a prominent subject for organizations, but often characterization and treatment of the information that flows in a well-defined design work process are muddled. We argue that context is the fundamental information resource for better understanding and carrying on activities and interactions. We propose an environment to support the cycle of creating and dealing with...
One of the most important work group support issues is providing information about the context under which a group interacts. The goal of this paper is evaluating the influence of contextual information on the cooperation level in group interactions supported by groupware. A laboratory case study was set up and carried out with this purpose
The process of creation of organization knowledge is a social process within which knowledge is shared among the members comprising an organization. Communities of practice have stood out as a way of promoting organizational learning, facilitating information and the knowledge exchange process among the members of an organization. Therefore, it is up to the companies to encourage their building and...
Research has been done in order to propose solutions that enhance interactions among participants and improve activity coordination in the meeting cycle. Some of these are related to pre-meeting phase conduction. We argue that collaboration could be enhanced if we supplied relevant context information through awareness mechanisms. This paper aims at evaluating context elements in an asynchronous Web-based...
Knowledge management has become a prominent subject for organizations, but often characterization and treatment of information are still chaotic or even left aside. We argue that context is the fundamental information resource for better understanding and carrying out of activities and interactions. The goal of this paper is to propose the architecture of an environment supporting the cycle of organizing...
Most part of an organization's knowledge relies in people's mind, previous experiences and background, and offers many challenges to be represented and stored. Providing supporting methods and tools for groups to capture, explicit and understand the real context of past activities will also help them better understand the new situations they have to face. The context of use is as important as the...
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