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Research has indicated that Group Support Systems are most successful when offered in combination with facilitation or at least training. However the need for human support creates a serious barrier for use. In this paper we evaluated the use of a GSS for a multi-step creativity task. The groups using this GSS got no training, no experience and no support, and all handed in a report with the requested...
This paper proposes Computer Assisted Collaboration Engineering (CACE) and Process Support Systems (PSS) as a new approach to move beyond limitations of the current generation of group support systems (GSS) and other collaboration technologies in supporting recurring collaborative work practices. It argues the need for certain capabilities in CACE and PSS systems, and illustrates key concepts with...
Social tagging is a relatively new type of social software that stores user-generated textual keywords to describe a resource or aspects of that resource. In this paper we explore the mechanisms that social tagging can trigger to change the behavior of knowledge workers. We argue that social tagging has the potential to activate mechanisms of connection management and sociality in the context of knowledge...
Collaboration Engineering is an approach to designing collaborative work practices for high-value recurring tasks, and deploying those designs for practitioners to execute for themselves without ongoing support from professional facilitators [1, 2]. In this approach we propose that using rigorous thinkLet based designs we can train practitioners to support groups with similar results as professionals...
In this paper we present an instrument to measure success of collaboration. The instrument offers metrics to measure success of collaboration along six dimensions; efficiency, effectiveness, productivity, satisfaction with the process, satisfaction with results and commitment. The satisfaction metrics were used. The instrument was tested to verify its validity. We found useful instruments for two...
In engineering education, modeling is one of the critical skills that students need to acquire. Modeling is a critical step in support of the design and analysis of multi actor systems. In this study we evaluate a semi-structured interactive lab exercise in which students work in groups on large whiteboards. We compared the used of electronic, interactive whiteboards, with traditional whiteboards...
Collaboration support consists of process and (optionally) technology support. For these two types of support we can distinguish a design task (to design the process and the technology), an application task (to apply the process and to use the technology) and a management task (to manage the implementation and control of the process and to manage the maintenance of the technology). In our interviews...
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