The Infona portal uses cookies, i.e. strings of text saved by a browser on the user's device. The portal can access those files and use them to remember the user's data, such as their chosen settings (screen view, interface language, etc.), or their login data. By using the Infona portal the user accepts automatic saving and using this information for portal operation purposes. More information on the subject can be found in the Privacy Policy and Terms of Service. By closing this window the user confirms that they have read the information on cookie usage, and they accept the privacy policy and the way cookies are used by the portal. You can change the cookie settings in your browser.
Online service quality is a much-studied concept. There is considerable evidence that user expectationsuser expectations and perceptions of self-service and online service quality differ in different business domains. In addition, the nature of online services is continually changing and universities have been at the forefront of this change, with university websites increasingly acting as a portal...
Agile software development provides a way to organise the complex task of multi-participant software development while accommodating constant project change. Agile software development is well accepted in the practitioner community but there is little understanding of how such projects achieve effective coordination, which is known to be critical in successful software projects. A theoretical model...
In this mini-track, we explore the role of ICT in customer service. Customer service quality is considered essential to customer satisfaction, customer retention and business success. The nature of service delivery is undergoing change. Customers are interfacing directly with ICT systems rather than dealing face to face. This change has created new challenges for businesses. Many businesses are now...
Online service quality is a much-studied concept. Despite this, dimensions that make up service quality, and the items used to measure those dimensions have proven unstable. It is widely suggested that service quality measurement scales need to be instantiated differently in different business domains. In addition, the nature of online services is continually changing. Universities have been at the...
This study explores the way in which the New Zealand public sector is approaching the development of a national knowledge economy through its use of knowledge management, information and communication technologies (ICT), and social capital. To date, public sector knowledge management initiatives have largely followed an ICT-based approach, but there is growing awareness of the need to address the...
Set the date range to filter the displayed results. You can set a starting date, ending date or both. You can enter the dates manually or choose them from the calendar.