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One of the major factors influencing the success of organizations in today's competitive world is to increase customer satisfaction through the improvement of service quality. In any service organization, managers are mostly concerned about the time that customers are required to wait for receiving their service. Banks in particular pay special attention to service quality as the most significant...
The strategy formulation in organizations will be useless unless it is well implemented. Measuring and monitoring the performance of strategy implementation are one way solution to identify the success achievement of organizational objectives. To measure and monitor the implementation process based on document analysis and annual report are not enough anymore. Therefore, this paper studies the performance...
Today, many organizations are enthusiastic to adopt lean manufacturing strategy that would enable them to compete in this competitive globalization market. In this respect, it is necessary to assess the implementation of lean manufacturing in different organizations so that the important best practices can be identified. This paper describes the development of key areas which will be used to assess...
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