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Purpose: The basic aim of the article was to recreate the service processes architecture in the selected financial and accounting shared services centre. Two auxiliary goals (CC) have been assigned to this goal. CC1: Approximation and definition of the current state of knowledge regarding process management on the example of SSC providing accounting and financial services. CC2: Characterization of...
The main objective of the article was to present the results of the assessment of the process maturity of the shared services centre (SSC) from the perspective of four functional areas. The research problem was formulated in the form of questions (RQ). RQ1: What is the level of process maturity of the shared services centre? RQ2: What are the similarities and differences in the assessment of the implementation...
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