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This article describes the process Christina Sickles‐Merchant and Cathy Costantino used to write Designing Conflict Management Systems. The article explores the interplay of organization development (OD), alternative dispute resolution (ADR), and dispute systems design (DSD), which the authors used to create an approach to interest‐based conflict management systems design (CMSD) that develops systems...
The discipline of project management (PM), a well‐recognized management approach to large‐scale, high‐cost projects, has much to offer the field of dispute systems design (DSD). This article explores the core concepts of each discipline, noting similarities and differences, with a particular focus on stakeholder management, scope management, risk management, and quality management. Two case studies,...
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