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With the growing importance of social media, cloud computing and mobile device interactions, the digital work environment is being perpetually transformed while forcing users to adapt to the emerging technologies. In this volatile environment, research leading to innovative approaches to better support the information practices of knowledge workers is acquiring a critical importance. Aiming to improve...
Despite the growth of alternative means of electronic messaging, email continues to be a crucial business communication tool. In many organizations, it is common to find a large proportion of business‐critical data in email form. However, as the volume of business‐critical email continues to grow, conventional approaches for managing paper‐based records of business value are increasingly unsuited...
This paper presents a two‐phased research project aiming to improve email triage for public administration managers. The first phase developed a typology of email classification patterns through a qualitative study involving 34 participants. Inspired by the fields of pragmatics and speech act theory, this typology comprising four top level categories and 13 subcategories represents the typical email...
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