Search results for: Robert Setaputra
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International Handbooks on Information Systems > Innovative Quick Response Programs in Logistics and Supply Chain Management > Introduction > 23-36
A quick response (QR) program is a proven system to deal with the ever changing customer’s demand and requirements. Effective information system is one of the backbones to have a successful QR program. This paper discusses how each of the recent technological developments in information technology (IT) has impacted QR program. This paper also discusses the steps that companies need to take in order...
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European Journal of Operational Research > 2007 > 180 > 3 > 1144-1154
A clearly explained and generous return policy has been established as a competitive weapon to enhance sales. From the firm’s point of view, a generous return policy will increase sales revenue, but will also increase cost due to increased likelihood of return. Design quality of the product has been used as a competitive weapon for a long time. This paper recognizes the relationship between design...
chapter
In a direct supply chain, the seller directly sells to the final customers eliminating the need of intermediaries. Customers like the convenience, but sacrifice the benefit of physical inspection of the product increasing the probability of dissatisfaction and the likelihood of return. Many Internet sellers have problems offering a clear return policy and ease of return. Basically, they design their...
