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An information service (IT service) in the context of the company informatics supports to execute business processes. Business processes need to be supported by targeted and relevant information services to ensure high performance. Company management perceives the information services as a necessary part of the business process and expects their error-free performance. An IT service does not represent...
Business processes, especially key value-add processes, need to be supported by targeted and relevant information services to ensure high performance. These services have more forms of utilization in a company. The basic use is creating and sustaining database which is utilized at the operational run of the processes as such. Further utilization takes the form of creating special information sources...
Organizations perceive importance of enterprise content management as one of the strategic information sources. Enterprise content management represents a technological solution which enables to manage enterprise content in a wide range of functionalities and access rights. It is crucial for the technological solution itself that the system requirements are accurately stated. This paper deals with...
The Six Sigma quality management method is intended for decreasing defects in production organizations; that is for improving the quality of production processes. Production processes need support of relevant business data. In other words the requirement of production quality can be broadened to requirement for high quality business data. This paper addresses application of the Six Sigma principles...
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