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Email is a reliable, confidential, fast, free and easily accessible form of communication. Due to its wide use in personal, but most importantly, professional contexts, email represents a valuable source of information that can be harvested for understanding, reengineering and repurposing undocumented business processes of companies and institutions. Few researchers have investigated the problem of...
Due to its wide use in personal, but most importantly, professional contexts, email represents a valuable source of information that can be harvested for understanding, reengineering and repurposing undocumented business processes of companies and institutions. Few researchers have investigated the problem of extracting and analyzing the process-oriented information contained in emails. In this paper,...
Emails represent a valuable source of information that can be harvested for understanding undocumented business processes of institutions. Towards this aim, a few researchers investigated the problem of extracting process oriented information from email logs to make benefit of the many available process mining techniques. In this work, we go further in this direction, by proposing a new method for...
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