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Even though a company is willing to adopt an information system, there is often some organizational inertia associated with the adoption process. In this paper, we explore the types of inertia in IS adoption in the context of a specific business process. Drawing on seven case studies where inertia can be observed, we illustrate the inertia types found in earlier research and find indication for the...
Based on earlier work on technology adoption, we formulate a research model to tap into the interplay between intention to use and actual use of IT. We draw on a large-scale empirical study on self-service checkout (SCO) technology. Our findings indicate that perceived waiting time acts as an important trigger for intention to use turning into actual use of SCO. In the end of the paper we provide...
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