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In this project, we examine the effects of three individual-level factors — consumption values, privacy concerns, and subjective norms — on consumers' intention to adopt location-based services (LBS) on their mobile phones. A research model was created based on the Theory of Consumption Values, and tested by survey data from potential adopters. Structural equation modeling was conducted using SmartPLS...
The significance of expectation disconfirmation has been widely recognized in the field of service recovery by both managers and researchers. However, there are limited studies of the driving mechanisms of expectation disconfirmation in e-service recovery. This paper empirically explores the moderating roles of some situational factors such as perceived risk, shopping experience and education on the...
In SOA, services may become volatile and fail to deliver the quality of service as requested by users. In this paper, we present an approach for repairing failed services by replacing them with new services and ensuring the new service process still meets the user specified end-to-end QoS constraints. An iterative structural inspection algorithm is designed to produce reconfiguration regions that...
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