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Business Process flexibility supports organizations in changing their everyday work activities to remain competitive. Since much research has been done on this topic a better awareness on the current state of knowledge is needed. This paper reports the results of a systematic literature review to develop a map on Business Process flexibility with a special focus on software systems related aspects...
When organizations provide similar services and share the same mission they often behave similarly. This, in particular, is true in the context of Public Administration where different offices organize the provisioning of services to citizens in similar ways. This paper presents a novel notation and approach to support variability modeling for those scenarios in which it is difficult to fully foresee...
In recent years, the diffusion of online social networks has been facilitated by the introduction of Web 2.0 which, while enabling users to retrieve information on the web, also contributes to the creation of others. The great success obtained by some of them, has contributed to the dissemination of a large number of “content aggregators”, applications that enable users to see, in real-time, social...
Nowadays Public Administrations have to promptly react when the introduction of new law prescribes the provision of a new service or a change to an existing one. The law defines many information about the service to provide, including an high level Business Process and its related variability in order to permit the reuse on an abstract specification that could drive the refinement activities within...
Evidence of the competitive value of business intelligence (BI) and analytics solutions is growing. Fact-based decision making is spreading throughout commercial, nonprofit, and public sector organizations. The economic downturn is spurring organizations to examine ways of retaining customers, spending capital and operating budgets, and complying with regulations. However, over the long term, BI solutions...
Public Administration (PA) sector in modern society is characterized by the need to support extremely complex processes in order to provide services to citizens and business. Complexity is raised by the fact that the provisioning of services is, in the most cases, a collaborative activity shared among different, possibly many, PA offices. It is also true that in the modern PAs, transparency is one...
The large-scale access to content resources, the current change in the audience expectations, together with an underuse of the potentialities offered by mobile technology calls for a rethinking of the role of mobile interpretation within private and public business manager. Right in the in the area of intersection between business innovation and technology moves the paper, which deals, with the role...
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