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This paper presents a method using terminal reports for 24/7 monitoring by selecting an optimum set of subscribers that can be incentified and let their devices become measurement points for a service provider. This method provides benefits for both subscriber and service provider and applies to all services provided over large scale networks. The method presented is work in progress.
Terminal reporting provides the most accurate way of evaluating how a customer is experiencing a service but building a scalable service quality monitoring solution is not easy because service usage patterns and network conditions are unpredictable. The maximum resource usage of existing terminal reporting solutions is statically constrained, impairing their effectiveness in problem diagnosis when...
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