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How do you test a program when only a single user, with no expertise in software testing, is able to determine if the program is performing correctly? Such programs are common today in the form of machine-learned classifiers. We consider the problem of testing this common kind of machine-generated program when the only oracle is an end user: e.g., only you can determine if your email is properly filed...
Research is emerging on how end users can correct mistakes their intelligent agents make, but before users can correctly “debug” an intelligent agent, they need some degree of understanding of how it works. In this paper we consider ways intelligent agents should explain themselves to end users, especially focusing on how the soundness and completeness of the explanations impacts the fidelity of end...
Intelligent assistants sometimes handle tasks too important to be trusted implicitly. End users can establish trust via systematic assessment, but such assessment is costly. This paper investigates whether, when, and how bringing a small crowd of end users to bear on the assessment of an intelligent assistant is useful from a cost/benefit perspective. Our results show that a mini-crowd of testers...
Many machine-learning algorithms learn rules of behavior from individual end users, such as task-oriented desktop organizers and handwriting recognizers. These rules form a generated “program” tailored specifically to the behaviors of that end user, telling the computer what to do when future inputs arrive. Researchers, however, have only recently begun to explore how an end user can debug these programs...
Many machine-learning algorithms learn rules of behavior from individual end users, such as task-oriented desktop organizers and handwriting recognizers. These rules form a “program” that tells the computer what to do when future inputs arrive. Little research has explored how an end user can debug these programs when they make mistakes. We present our progress toward enabling end users to debug these...
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