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This paper explores the contribution of systems modeling to the design and analysis of viability in service systems. We apply a modeling framework called SEAM (Systemic Enterprise Architecture Method) to gain an understanding of how a service system maintains its identity and remains viable in its environment. SEAM embodies theoretical insights from systems science and organizational cybernetics,...
The promise of service orientation is that it enables an organization to prosper by delivering continuous value to customers. This prosperity is of strategic value to the organization. There is value in service orientation for both the organization and its customers. We call these two values, customer value and strategic value. When designing a service it is necessary to align both value propositions...
Coopetition (collaboration between competing firms) is a phenomenon that has recently captured a great deal of attention due to its increasing relevance to business practice. However, current research on coopetition is still short on explaining how the potential advantages of coopetition can be realized over time as part of an individual firm's business model. In order to gain insights into this,...
This paper reports on a pilot study of the integration between the Systemic Enterprise Architecture Method (SEAM) and the Analytic Hierarchy Process (AHP) in a requirements engineering project. The objective of the project, conducted in one of the major banks in Switzerland, was to select a common SOA tool that could satisfy the needs of two of the bank's main business units, investment and private...
This paper presents how business and IT requirements are captured with the Systemic Enterprise Architecture Methodology (SEAM). The method is applied to the Car Crash Management System (CMS) — Software Product Line (SPL) case study. The existing business situation is analyzed. We identify the problems and list relevant solutions. We select one of these solutions for which we define the business and...
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