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This paper proposes a PCA and ANN based approach to identify significant influential quality factors and modeling customer satisfaction for complex service processes. Firstly, the performance evaluation index system includes initial factors and customer satisfaction degree is proposed, and then the measurement data are collected by questionnaires. Secondly, by using PCA, several preceding principal...
Statistical data shows that most of the accidents in Chinese coal mine enterprises are caused by human unsafe behavior. Therefore, establishing a sophisticated assessment index system can effectively predict human unsafe behavior. The traditional method is to use AHP-Fuzzy to evaluate human unsafe behavior. But this approach is one-sided, because its result is easily affected by decision-makers subjective...
Robust Parameter Design (RPD) is one of the key approaches to improve product quality. The paper proposes an RPD approach for optimizing processes with multiextreme quality characteristics. Firstly, support vector regression (SVR) is selected as the basic fitting model for a concerned process. Secondly, uniform space filling design is used to arrange the levels of control factors and noise factors,...
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