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Using a mixed‐method approach, we explore how the Chinese government frames environmentally controversial projects as well as how citizens may react to the government's framing strategy. Through content analysis of state‐run media reports on paraxylene (a chemical product with many industrial implications, also known as PX) and waste incineration plants, we identify the government's most salient framing...
This article discusses and proves the impacts that the differences in housing condition, age, income, graduate degree and profession etc. have on citizens' happiness index, and further analyzes the difference performance. According to the empirical data, age, income and profession have major impacts on happiness index, while housing and graduate degree have no impacts. Through analyzing the reasons...
This article sets out to probe into the process and mechanism for government's administrative service quality to influence public satisfaction, government reputation and public trust. It also explores the relationship among satisfaction, government reputation and public trust. Extant studies have confirmed the six dimensions of public-perceived administrative service quality, i.e., convenience, responsiveness,...
The paper, by taking a disaggregated approach, is intended to explore the influence of service design on public-perceived administrative service quality and examine the moderating effect of social monitoring on the relationship between service design and public-perceived administrative service quality, which consists of six dimensions. Results show that service design and social monitoring have positive...
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