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The influencing factors on Web 3D User Experience are studied for online Guangdong pavilion in Shanghai World Expo with grounded theory method. We discover the four influencing factors as follow: web site quality, external environmental factor, user internal factor and recommendation, and the influencing factor model of Web 3D user experience is tried to established.
This paper study the IT service management framework and associated processes' definition, operation and the management methods of DC Company based on Information Technology Infrastructure Library (ITIL). Key performance indicators (KPI) and the service level agreement are applied to DC Company, both KPI evaluation framework and its weights are determined. Finally, IT management process evaluation...
In this paper, we discuss agile software process improvement in KY company in the views their description of process management in current level and analysis of problems, design the KY company success factors model in organizational culture, systems, products, customers, markets, leadership, technology and other key dimensions, which is verified through questionnaire in KY company.
This paper describes the design and implement of a small automated license tracking system with Open Source License Checker (OSLC)-a license tracking tool, which is based on factory core services proposed in QualiPSo project. With EJB3.0 specification, GWT and SOA framework, Open Source License tracing system calls a webservice checking open license conflicting statement, and feedback the results...
This paper identifies the risks of a company which is working at software outsourcing projects between Hongkong and Guangdong, discovers the causal relationships among the risk factors, and constructs corresponding risk structure model with Interpretive Structural Modeling. Five original risk factors are discovered, including contracts risk, requirements definition and change, lack of communication,...
Firstly,this paper identifies the risk factors which result in the failure of implementing IT service management project, then they are sorted in accordance with the importance degree of risk, and discover the most critical 20 risk factors. Finally, Interpretive structural model (ISM) is applied to determine the causal relationship of 20 risk factors, and ISM model of risk factors of IT service management...
This paper firstly introduces the QualiPSo project, then it discusses ten knowledge creation principles for open source software (OSS) development. Finally three challenges for open source competence centers (OSCC) are put forward for discussion further. The ten knowledge creation principles are self-organizing, code sharing, dissemination and adaptation, ease of use, sustainability, talent, interaction,...
In the first, the beliefs of information technology infrastructure library (ITIL) are understood thoroughly with comparison between service delivery and service support in ITIL. Then issues on information technology service management (ITSM) application are discussed with analyzing both e-Government operation and maintenance, and research on knowledge management in software process improvement (SPI),...
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