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business process management (BPM) systems face the challenge of involving business users, who have a detailed domain expertise but lack advanced technical skills, in modeling and optimization of enterprise processes. The paper presents an architecture which enables people integration in BPM by interconnecting personal task lists and email of different users to a process-enabled middleware and generating...
Letting end users tailor business processes can result in business process management support, which is better turned to userspsila needs and organizational changes. However, such tailoring requires not only the userspsila domain expertise but also advanced skills in computer use, which business users mostly lack. The paper presents the design of the collaborative task manager (CTM) prototype which...
The willingness of non-programmers to develop or modify their software depends not only on using the right interfaces and programming model but also on users making positive judgment about the balance of benefits and costs such as learning time and errors. This paper reports on a questionnaire-based survey which charts this economic dimension of end-user development (EUD) within the area of task management...
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