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Concerns over women's safety on public transport systems are commonly reported in the media. We develop statistical models to test for gender differences in the perception of safety and satisfaction on urban metros and buses by using large‐scale unique customer satisfaction data for 28 world cities over the period 2009–2018. Results indicate a significant gender gap in the perception of safety, with...
In order for bus operators and/or their respective authorities to understand where service quality can improve, it is useful to systematically compare performance with organizations displaying similarities in types of services offered, operational characteristics and density of the service area. These similar characteristics enable peer organizations to benchmark performance once their operational...
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