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The aim of this work is to illustrate the suitability of quasi-birth-death processes (QBDs) for stochastic modelling of production lines. With this end in mind, first, an introduction to QBDs is made, so that the reader who may not be acquainted with this aspect of stochastic modelling may be introduced to the basics of the topic. Then, a formal definition of QBD is given and the QBDs are contrasted...