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Celem artykułu jest przedstawienie użyteczności kwestionariusza Kano w kontekście rozwoju właściwych – z punktu widzenia studenta – cech usługi edukacyjnej. W pierwszej części artykułu, na podstawie literatury przedmiotu, zaprezentowano istotę kwestionariusza Kano i jego uniwersalny charakter, co umożliwia wykorzystanie tego narzędzia w różnych organizacjach. Część druga obejmuje realizację badania...
At the foundation of this research lies the belief that the sex can directly differentiate the perception of counterproductive behavior at work and also can be a moderator of the influence of different variables on the perception of counterproductive behaviors. The survey research was carried out in June 2017, with the use of Internet-based survey questionnaire (CAWI). There were altogether 198 police...
The main aim of the research was to identify the attributes of educational service, which affect its quality from the point of view of students. Simultaneously, the authors’ intention was to check whether there appear differences in evaluation of the importance of characteristics of this service between the examined groups of customers, that is the loyal and the disloyal students. The most numerously...
The article deals with the problem of applying the Kano questionnaire to make an assessment of quality features of an educational service by students. The authors present the usability of the Kano questionnaire for this purpose. The main aim of the research was to identify those attributes of an educational service that influence its quality from the point of view of a student of an institution of...
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