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The object characterised in the hereby paper is a classicistic escritoire (secretary desk) from the 18th century, from the collection of the National Museum in Warsaw. The text provides a description of the piece of furniture, its form, construction, materials, the decorative techniques and state of preservation. It provides an identification of the furniture type, together with a functional analysis...
The Service sector was an intensive research area for over the last three decades. The Service quality was perceived at the time mostly from the perspective of external clients being the final addressees of the Service entities' offer. Whereas, two separate areas, but related in terms of quality, operate inseparably in the Service providing process. The first one refers to an external perspective...
W dobie coraz większej konkurencji sukces rynkowy firmy jest pochodne, między innymi, marketingowego podejścia do kwestii jakości. Pragmatyzm takiego podejścia wyraża się poprzez zrozumienie marketingowego wymiaru jakości w procesie jej kształtowania, jak również finalnej satysfakcji klientów. Oba te obszary są ze sobą nierozerwalnie związane. Organizacja nie jest w stanie określić, jakie czynniki...
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