The Infona portal uses cookies, i.e. strings of text saved by a browser on the user's device. The portal can access those files and use them to remember the user's data, such as their chosen settings (screen view, interface language, etc.), or their login data. By using the Infona portal the user accepts automatic saving and using this information for portal operation purposes. More information on the subject can be found in the Privacy Policy and Terms of Service. By closing this window the user confirms that they have read the information on cookie usage, and they accept the privacy policy and the way cookies are used by the portal. You can change the cookie settings in your browser.
Enterprise social media (ESM) are web-based platforms that improve communication and collaboration in organizations. Although the practitioner literature and industry reports have suggested the potential value of ESM for organizations, there has been limited research that focuses on the implementation process and outcomes of ESM. We conducted a mixed methods case study of a large-scale ESM implementation...
Online athlete-generated content in social media has high potential to become the information source for both team managers and coaches to discern players' mood status and shaky performance before games. In the existing literature, either in psychology or sport analytics, there is a stream of research that investigated the relationship between athletes' mood and the individual sport performance, however,...
In April 2013, the Securities and Exchange Commission (SEC) provided explicit guidance to public companies regarding social media use for material disclosures. Social media use is explored in three time periods: (1) prior to public SEC scrutiny of social media, (2) after the SEC filed a formal complaint about the use of social media, and (3) after the April 2013 guidance. Regression is used to test...
The purpose of this study is to investigate how an internal social media tool impacts new hire socialization. Using an interpretive case study of a financial services company, this study finds that social media use helped the new hires experience social acceptance, role clarity, self-efficacy, and knowledge of organizational culture. The social media system provided both socialization affordances...
Many companies are now providing customer service through social media, helping and engaging their customers on a real-time basis. To study this increasingly popular practice, we examine how major airlines respond to customer comments on Twitter by exploiting a large data set containing all Twitter exchanges between customers and four major airlines from June 2013 to August 2014. We find that these...
We present findings from a case study of an innovative firm that developed blogging software and successfully leveraged that software for collaborative work in their global virtual firm. Our study shows that use of blogs was effective as it enhanced information sharing across locations to support three enablers of virtual work: shared understanding, integration, and trust. We synthesize five integrative...
This study looks at swift teams formed with the purpose of recovering from operational emergencies. The problem solving process associated with these teams include an early stage, where the main goal is to restore the process to working conditions, and a later stage, longer in duration, where the root cause of the problem is found and eliminated. Based on field data from 19 swift teams at an industrial...
Anomaly detection in sentiment analysis refers to detecting abnormal opinions, sentiment patterns or special temporal aspects of such patterns in a collection of data. The anomalies detected may be due to sudden sentiment changes hidden in large amounts of text. If these anomalies are undetected or poorly managed, the consequences may be severe, e.g. A business whose customers reveal negative sentiments...
This paper evaluates the performance of collaborative filtering in mobile social game. The evaluation involves both user-based and item-based collaborative filtering on game items for in-app purchases, and including 4 different social information available in the game. Based on the operational data from a mobile social game, Barcode Footballer, with more than 100k users and 50k purchasing history,...
The use of social media has become pervasive across many aspects of our lives. We now depend on social media platforms more than ever before. Our dependence on social media has created a greater demand for a higher quality of service, but also for this quality to apply in new areas. As the social media experience and “real world” experience merge, there is an increased expectation that the norms of...
Information and Data security is of high concern for almost all organizations. Intrusion though can be dealt with use of firewalls, better and much improved ways of detecting intrusions are through advanced software, but some non technical issues may also lead to unauthorized access, if ignored. This paper attempts to discuss these issues. A survey was conducted and responses regarding cyber security...
Detecting financial fraud is a daunting challenge for banks and credit card companies due to massive amount of transaction data and wide diversity of user behaviors [1]. In recent years social media has demonstrated the capability of crowdsourcing in a broad range of applications, e.g., disseminating breaking news, launching marketing campaigns, and tracking the flu [2], [3], [4]. Inspired by these...
SNS is one of the most effective communication tools and it has brought about drastic changes in our lives. Recently, however, a phenomenon called flaming or backlash becomes an imminent problem to private companies. A flaming incident is usually triggered by thoughtless comments/actions on SNS, and it sometimes ends up damaging to the company's reputation seriously. In this paper, in order to prevent...
Social media allows customers to easily create their own community. Using social identity theory, we are able to explain important characteristics of these communities. These characteristics can be both beneficial and harmful to a company, depends on a situation. We are particularly interested in a crisis situation when company's decisions are critical to its reputation and even its survival. Our...
Social media has become one of the most popular marketing channels for many companies, which aims at maximizing their influence by various marketing campaigns conducted from their official accounts on social networks. However, most of these marketing accounts merely focus on the contents of their tweets. Less effort has been made on understanding tweeting time, which is a major contributing factor...
Sina Weibo has become one of the most popular sites in China. Attracted by the huge commercial potential on Sina Weibo, many companies create their own Weibo accounts to enhance their online influence. Companies deliver information and interact with customers through placing brand posts. In this paper, some features are extracted from properties of brand posts and evaluate the roles of these features...
From a world economy point of view Switzerland has the reputation to be a very innovative country, but how is it reflected online? In this paper, we study the case of Switzerland online reputation regarding innovation including companies of its Swiss Market Index (SMI). Quantitative analysis is carried out with an advanced e-reputation monitoring tool and the results are compared with other related...
A marketing application can provide a solution for merchants to promote their products. In the business world, often merchants as a business entity to engage in the sale of goods and / or services have difficulty in getting and keeping customers. For that the company will present a mobile marketing app that uses LBS (Location Based Service) technology. But in its development, a company increasingly...
In this paper, we presented an effective method to recognize product named entity from Chinese micro blog. Due to the short, noisy and informal text, it is much more difficult to recognize Pro-NEs from micro blog than traditional media, such as news articles. In order to work out the challenges, we carried out a statistical analysis on the appearance of Pro-NEs in Chinese micro blog, According to...
Set the date range to filter the displayed results. You can set a starting date, ending date or both. You can enter the dates manually or choose them from the calendar.