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Agile software development governance depends on successful monitoring and control mechanisms. Software development managers generally are unaware of the complete set of monitoring and control mechanisms that are available to them, leading to uninformed decisions with unsuccessful outcomes. This paper presents a list of key process indicators and a list of interventions that software development managers...
SMEs (small medium enterprises) in Malaysia play an essential role in the Malaysian economic growth. ERP (enterprise resource planning) system can be one of the tools to increase their effectiveness and competitiveness in global market. The aim of an ERP system is to improve the efficiency of the whole business operations in an organization and increase the optimal returns. Most SMEs cannot afford...
It is often claimed that software development is negatively affected by infrequent, incomplete and inconsistent measurements; improving with the help of metrics is an obvious solution. Software testing provides opportunities for measurement that give organizations insight in to processes. Usability testing is part of the testing area, although it is not a commonly addressed area within software engineering,...
A project is a temporary organization; therefore, when a project starts, the organizational arrangement of human resources must change. This issue certainly will influence the operation processes and will need procedures such as allocation of personnel to the projects, releasing them from the project and assigning employees to project activities. In addition, expense of utilizing internal and outside...
Knowledge management is very important factor for organization success in present competitive world. Because implementation of knowledge management is always influenced by various factors, identification and taxonomy of these factors have positive effects on successful implementation of knowledge management. In this paper fuzzy analytical hierarchy process (FAHP) method is exploited as a means of...
ITIL (information technology infrastructure library) is the most widely used IT framework in organizations. This de-facto standard is a service-based IT-framework that aims to improve the quality of organizational services. The core of this framework is configuration management that includes configuration management data base (CMDB) to record, update and trace all assessed activities and information...
Managed care organization (MCO) has been adopted in Malaysia to act as a mediator between business organizations and health care providers. It's given the task to reconcile claims made by the providers for the medical services provided to the organizationspsilaemployees. Controlling MCOspsila operations cost in processing claims is an ideal scenario targeted to manage the total cost which are borne...
Activity based costing (ABC) can be integrated with Unified modeling methodology (UMM) to identify the required activities and further calculate the cost. Specifying right activities for ABC is a challenge and involves a complicated process, but UMM helps discovering all activities and facilitates the specification of the critical activities.
A key success factor for a successful company in a dynamic environment is effective and efficient information technology (IT) supporting business strategies and processes. In recent surveys however IT executives consistently name IT to business alignment their top-concern. The alignment between business needs and IT capabilities is therefore still a prominent area of concern. This paper aims to contribute...
Activity based costing/management system is one approach which its lunching and implementing in practice will bring advantages for the users. However, lake of knowledge to the ones leadings ineffectiveness of lunching and implementing activity based costing, budgeting and management systems will lead to wasting of financial and human sources in an organization. Organizations have no choice but rebuilding...
This paper is to discuss the essential issues of knowledge management (KM), in order to explore knowledge management primary steps in some Iranian academic research centers (ARC). So, the critical success factors of knowledge management (KM-CSF) through some Iranian academic research centers have been identifies based on a comprehensive review of KM literature. For this purpose, a questionnaire was...
One of the problems affecting fire departments in Latin America is the lack of a strong infrastructure to overcome their communication problems. Because these organizations are mainly volunteer and receive minimal support from government agencies, most existing solutions are not applicable for them. This article presents a low-cost mobile groupware application, which may be used in emergency situations...
Much evidence shows the growing interest towards customer relationship management (CRM). However, with the knowledge of many CRM failures, companies are trying to get the most out of their CRM investments. Many companies now know that CRM is not just a technology and is consisted of different resources. So, it is important to prioritize CRM resources based on their effect on improving organizational...
Firms have invested heavily in knowledge management (KM) with the aim to build a knowledge capability and use it to achieve a competitive advantage. Research has shown, however, that not all knowledge management projects succeed. Some studies report that about 84% of knowledge management projects fail. This paper first identifies and explains barriers that exist in two KM areas: organizational planning,...
Industrial SME face new challenges in the global market as customers are requiring more complete solutions and reducing the number of their suppliers. Small SME can face these new challenges through cooperation within collaborative networks. Human aspects are fundamental in collaborative networks as people, and not organizations or IT systems cooperate. This paper addresses the major human aspects...
In software engineering (SE), video game development is unique yet similar to other software endeavors. It is unique in that it combines the work of teams covering multiple disciplines (art, music, acting, programming, etc.), and that engaging game play is sought after through the use of prototypes and iterations. With that, game development is faced with challenges that can be addressed using traditional...
This study provides insight from an evolutionary perspective of expertise that has shaped the field of decision support technologies. The investigation sets out to reveal the changing landscape of expertise in supporting decision-making using technology and sheds light on the new role that experts will play in organizational decision-making. The results show significant changes in how decision-making...
Innovation is the fundamental source of value creation in organizations. Despite its importance, many companies fail to systematize the innovation process. The innovation process depends on a complex combination of factors related to organizational culture, which are not easily identified. This paper proposes a collaborative approach to identify innovation factors by using the group storytelling approach...
Organizations with a presence in the Second Lifereg world typically only provide direct user interaction with staff at specific schedules, or not at all. We present a system that provides organizations with a simple way to enable constant interaction with users of the Second Life world, by simulating staff presence using automated avatars as communication channels to real-life staff by means of instant...
The following paper presents the experience gained from a large scale software migration project.It describes how the migration strategy was selected and how the project was planned. It emphasizes the importance of keeping the costs as low as possible. It then goes on to outline the methods and techniques used in the migration with special emphasis on the migration process. After that, it deals with...
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