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SMEs (small medium enterprises) in Malaysia play an essential role in the Malaysian economic growth. ERP (enterprise resource planning) system can be one of the tools to increase their effectiveness and competitiveness in global market. The aim of an ERP system is to improve the efficiency of the whole business operations in an organization and increase the optimal returns. Most SMEs cannot afford...
We report on one organization's experience making process changes in a suite of projects. The changes were motivated by clients' requests for better time estimates, better quality, better stability and more reliable test scheduling resulting from the high number of bug reports and constant delivery delays. The teams embarked on a series of top-down process changes inspired by the IBM Rational Unified...
This paper presents WikiReq, a project exploiting the semantic Mediawiki to manage both system and organizational requirements in the context of business process reengineering (BPR). Our work is based on three ideas: 1) using a semantic Wiki for requirements elicitation and management; 2) exploiting the Wiki platform to define an argumentation system for both synchronous and asynchronous discussions...
Long running Web Services composition has weaker notion of atomicity, which makes the traditional ACID mechanism for transaction processing no longer fit for Web Services composition transaction. Therefore, this paper first formally defines Web services composition compensation based on paired Petri net. Then it proposes five composition compensation patterns on the basis of paired Petri net: sequence,...
ITIL (information technology infrastructure library) is the most widely used IT framework in organizations. This de-facto standard is a service-based IT-framework that aims to improve the quality of organizational services. The core of this framework is configuration management that includes configuration management data base (CMDB) to record, update and trace all assessed activities and information...
Market competitiveness puts enormous pressures over companies to be agile in providing their offers and adapt to fast changes. In such context, resource dimensioning is an hard and risky task which may lead companies to underprovision their data-center, and therefore be unable to cope with peak loads, or to overprovision it, and not fullfill their ROI. Cloud computing ought to provide such ability...
Early inspections of software requirements specifications (SRS) are known to be an effective and cost-efficient quality assurance technique. However, inspections are often applied with the underlying assumption that they work equally well to assess all kinds of quality attributes of SRS. Little work has yet been done to validate this assumption. At Capgemini sd&m, we set up an inspection technique...
Currently, many of Malaysian SMEs was using open source enterprise resource planning (OS-ERP) as the enterprise information system. With OS-ERP, financial needs can be decreased and the system can be customized freely and easily. Those factors are affecting technical activity in implementing OS-ERP based on Malaysian SME, such as an appropriate database migration, synchronizing modules based on workflow...
Mashups, a new Web 2.0 technology provide the ability for easy creation of Web-Based applications by end-users. The uses of the mashups are often consumer related. In this paper we explore how mashups can be used in the enterprise area and hat the criteria for enterprise mashups are. We provide categories for the classification of enterprise mashups, and based upon a motivating example we go further...
The paper presents a workflow model with just-in-time selection of services to execute workflow tasks. The suitability of the approach is presented for scientific and business uses when the service availability is changing in time and services should be chosen at runtime rather than before the workflow is executed. It is shown that for a scientific workflow with repeatable simulations, the algorithm...
Decisions, and especially the strategic decisions, represent the main "products" of managerial process, representing the main responsibility of managers. The present model represents our view of decisional process designed to be a tool for managers in strategic decision making process. Developed at an enterprise level, the model takes into account the major factors that affect a strategy's...
In recent years ERP, as a comprehensive new system, has been used by many Malaysian companies. It has been successful in some and in some others it has failed. This article assesses 15 success factors and 8 failure factors in SME companies and tries to recognize the effective ones. The results show that the two most important failure factors in implementing ERP in Malaysian SMEs are 'poor planning...
Requirements analysis focuses on stakeholders concerns and their influence towards e-government systems. Some characteristics of stakeholders concerns clearly show the complexity and conflicts. This imposes a number of questions in the requirements analysis, such as how are they relevant to stakeholders? What are their needs? How conflicts among the different stakeholders can be resolved? And what...
Service selection is a kind of planning approach that evaluates and selects from multiple services to form a composite plan. In service selection, we found one additional issue that has not been investigated yet namely time constraints consistency among composite services. This issue is significant because there are potential time constraints involved that might cause inconsistency between selected...
Activity based costing (ABC) can be integrated with Unified modeling methodology (UMM) to identify the required activities and further calculate the cost. Specifying right activities for ABC is a challenge and involves a complicated process, but UMM helps discovering all activities and facilitates the specification of the critical activities.
This thesis discusses the management mode of power grid enterprise and its financial management mode, and proposes that power grid enterprises should adopt the operational management mode. Moreover, this paper also discusses centralized financial management mode and information and technology support systems based on these. It proposes the construction goals for the centralized financial management...
A key success factor for a successful company in a dynamic environment is effective and efficient information technology (IT) supporting business strategies and processes. In recent surveys however IT executives consistently name IT to business alignment their top-concern. The alignment between business needs and IT capabilities is therefore still a prominent area of concern. This paper aims to contribute...
Security requirements strongly influence the architectural design of complex IT systems in a similar way as other non-functional requirements. Both security engineering as well as software engineering provide methods to deal with such requirements. However, there is still a critical gap concerning the integration of the methods of these separate fields. In this paper we close this gap with respect...
Firms have invested heavily in knowledge management (KM) with the aim to build a knowledge capability and use it to achieve a competitive advantage. Research has shown, however, that not all knowledge management projects succeed. Some studies report that about 84% of knowledge management projects fail. This paper first identifies and explains barriers that exist in two KM areas: organizational planning,...
Industrial SME face new challenges in the global market as customers are requiring more complete solutions and reducing the number of their suppliers. Small SME can face these new challenges through cooperation within collaborative networks. Human aspects are fundamental in collaborative networks as people, and not organizations or IT systems cooperate. This paper addresses the major human aspects...
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