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Many companies are now providing customer service through social media, helping and engaging their customers on a real-time basis. To study this increasingly popular practice, we examine how major airlines respond to customer comments on Twitter by exploiting a large data set containing all Twitter exchanges between customers and four major airlines from June 2013 to August 2014. We find that these...
In this research, we investigate users' subjective sense of security, which we call An shin in Japanese. The research goal is to create a guideline of An shin in information security for users. In this paper, we report how the user security knowledge level could influence the factors of An shin for online shopping users. Traditional studies on security are based on the assumption that users would...
Anxiety may happen to every human especially in a uncertain waiting environment. Lengthy waiting time can disturb and damage the image of a company's performance. Understanding on waiting time anxiety and visual knowledge concept from all researcher backgrounds has been one of the key points in implementing an efficient visual knowledge tool. This paper will look into related researches that incorporate...
Social media allows customers to easily create their own community. Using social identity theory, we are able to explain important characteristics of these communities. These characteristics can be both beneficial and harmful to a company, depends on a situation. We are particularly interested in a crisis situation when company's decisions are critical to its reputation and even its survival. Our...
This research was conducted to know the stress level of women employees of Indian BPO companies. Generally women employees will face stress because of various factors such as physical environment, organizational factor, interpersonal factor, family satisfaction, personal satisfaction and job satisfaction etc. This research study explores the Stressor and its management by employing Structural Equation...
“Hunger marketing”, a kind of marketing strategy where the commodity provider deliberately restricts the supply of product to achieve the phenomenon of excess demand, has been applied in many promotion campaigns, especially smart phones in recent years. Apple's marketing strategy on iPhone reduces the quantity supplied has trigger a higher demand to gain a much higher profit. Such successful experience...
Innovation is the creation of new products, processes and services, and their acceptance in the market. Creativity is central to the innovation process. Creativity has been the subject of intense multi-disciplinary research and a huge volume of academic literature exists on the subject. It has been studied from many perspectives, such as psychology, psychometrics, cognitive science, aesthetics, design...
Leadership has traditionally been viewed as a relationship between the leaders and their subordinates. Recent research has shown the significance of the social aspects of leadership. This view forms the basis for the research reported on in this paper. Social network analysis provides socio-metric measures of leadership, which can be associated with traditional measures of leadership. The research...
A combined method based on grey relational analysis and entropy method was used to propose an evaluation model for organizational health, in which the entropy method was introduced to determine the weight of each indicator for organizational health, and the grey relational analysis method was introduced to evaluate and rank the degree of health for each organization. Then we used the evaluation model...
Groups in organizations have become increasingly diverse over the years, but the impact may be positive or negative, and scholars do not have a clear answer. We mainly review the 2006–2013 literature on diversity and group performance to study more complex conceptualizations of diversity, especially in which part we suggest a new dimension that is diversity of members' relationship in the categorization...
In nowadays society, enterprise social work is becoming more and more popular, since it helps to relieve social conflicts in the company, thus contributing to the harmonious relationship between employers and employees. However, existing researches focus excessively on theoretical investigation. Therefore, this paper introduces three typical patterns in practice, including enterprise independent purchase,...
The threat that insiders pose to businesses, institutions and governmental organisations continues to be of serious concern. Recent industry surveys and academic literature provide unequivocal evidence to support the significance of this threat and its prevalence. Despite this, however, there is still no unifying framework to fully characterise insider attacks and to facilitate an understanding of...
Many companies in Indonesia run online training facility, such as Garuda, Yamaha, Kompas, etc., in order to develop their employees' skills and competencies. This research is aimed to determine factors of online learning that have a significance influence in developing employees' skills (transfer performance). This research used questionnaire tools in data collection, which were distributed to employees...
Growth of population and moving towards overconsumption and over pollution are significant threats to the environment and therefore necessitate moving towards sustainability approaches. Reducing energy consumption cannot be achieved by only changing the regulations. In practice, individuals' attitudes highly impact their energy behaviors, and therefore, changing behaviors is essential for improving...
In this research, we investigate users' subjective sense of security, which we call An shin in Japanese. The research goal is to create a guideline of An shin in information security for users. In this paper, we report how the user security knowledge level could influence the factors of An shin for online shopping users. Traditional studies on security have been based on the assumption that users...
The sustainability of social networking sites is critically dependent on information sharing by site users. However practice suggests that privacy is a major concern which affects users' willingness to share personal information on social networking sites. To understand how privacy expectancies affect sustainability we draw on the psychological contract theory. We develop a framework which posits...
Drawing on psychological contract theory, we experimentally examine four factors affecting perceptions of privacy breach among smartphone application users. We investigate the effects of the type of information which is perceived to be misappropriated by the application, the presence of legal agreement giving application developers rights to use the information, the source of information suggesting...
Although the early phases of engineering service projects are essential for product success, methods and tools to proactively and comprehensively evaluate the productivity of complex service processes are rare. In this paper the effects of team composition in terms of age diversity and task-related conflict on the outcome of a R&D task are examined in a laboratory experiment. Age heterogeneous...
Today competition has increased between organizations and they are urged to improve constantly their performance throughout innovation if they want to survive and be profitable. However, an organization can't be innovative if it doesn't counts with creative people and build teams to strength its creative and innovative capabilities. Besides, the impact of technology in innovation has been widely studied...
While social engineering represents a real and ominous threat to many organizations, companies, governments, and individuals, social networking sites (SNSs) have been identified as some of the most common means of social engineering attacks. Due to factors that reduce users' ability to detect social engineering tricks and increase attackers' ability to launch them, SNSs seem to be perfect breeding...
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