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The purpose of this research is to validate logistics service quality (LSQ) scale proposed by Mentzer, Flint, and Kent (MFK) to measure logistics service provided by 3PL provider in East Java, Indonesia. This research uses confirmatory factor analysis (CFA) to validate the LSQ scale. In the CFA model, LSQ as second order construct consist of 9 first order constructs and 25 items scale. Based on the...
Information technology (IT) offshoring grows rapidly along with the availability of large number of highly capable IT vendors in developing countries. To be able to play a significant role in the global IT market through offshore IT outsurcing, it is necessary that vendors are capable in building a good relationship with their clients. In this study, we examine the critical processes for developing...
Implementing management support information systems with the use of outsourcing is the prevalent method of completing this type of project in Poland. Agency theory is one of the significant categories of theories used in the analysis of IT outsourcing. Literature studies indicate a research gap concerning the phenomenon of moral hazard in IT projects consisting in the implementation of management...
Key priorities for the universities interaction and cooperation in the framework of the Tempus project are considered. The student outsourcing as a form of cooperation with universities is a crucial one for the joint inter-university research projects, development of solutions for the industry in Ukraine, better use of existing universities' and enterprises' resources
In this paper we cover the prospects of University-based IT-outsourcing using the example of Odessa National Polytechnic University's participation in the ≪IHSITOP≫, which is a TEMPUS project. The pilot project was carried out in two stages. At the first stage the students who would take part in the project were selected and taught the basic outsourcing skills. At the second stage, the exact workload...
Software development nowadays follows several various models. A determining tendency in software development is outsourcing. This paper examines some special aspects of this solution partly from the aspect of the organization side of outsourcing and partly from the aspect of the software development as a process, of the software product and its quality side.
Outsourcing services have been one of the strategic measures adopted with regard to directing the focus of a company to its core business. However, companies which try to adopt Information Technology outsourcing have been faced with several threats. Therefore, the purpose of this paper is to show the applicability of an existing risk management model to deal with uncertainties in outsourcing services...
With a constantly changing environment, organizations today are more than never required to optimize their supply chains while reducing costs and offering high levels of performance. Pharmaceutical firms in particular perform in a market that is characterized by highly fluctuating demands and are often asked to expand their capacity to meet their requirements. Having the choice of either investing...
The purpose of our study is to examine whether the design and management of the interfaces and interaction processes between customer and provider in services outsourcing are determinants of the results achieved by the outsourcing company. Following the conceptual framework initiated in the study by Wynstra et al. [11], this study focuses on transport services and hypothesized relationships are tested...
In this regular session the operations and lean problems are discussed with regards to many projects on the following topics: Some topics developed in this session: • Lean, Cognitive Ergonomics; • Operation Management System; • Flexibility, Scheduling problem; • Performance, Production strategy.
The main problems of interaction between IT business and IT education for establishing the effective specialist training in this industry in Ukraine are analyzed. The key points, that are inherent in the educational field that prepares IT professionals and in the corporations that have successfully positioned in the IT market, are outlined.
The paper is devoted to increase the effectiveness of decision-making in outsourcers involvement in projects of municipal water supply systems reconstruction. The functional models of decision-making processes are developed. On the basis of verbal analysis method ZAPROS the model for alternative outsourcers multi criteria ranging is presented.
In recent years, outsourcing strategies, to manufacturers, have become an ordinary approach for manufacturers to making their production more efficient. However, as soon as a long-term outsourcing agreement signs, the parties' interests begin to conflict.
One of strategies chosen by firms to increase firm's efficiency is the outsourcing of one or more firm's functions. Information technology (IT) is the most outsourced function. Due to the large number of highly capable IT vendors in developing countries, many firms in developed countries outsource their IT function to vendors in developing countries to reap the benefits i.e. lower cost. Although the...
Under Chinese business transformation and logistics outsourcing context, the importance of market orientation and synergistic collaboration are highlighted. Market orientation facilitates firm performance, but how to achieve it becomes a dilemma for firms and research scholars. Particularly with the increasing market competition, business transformation pressure and development of logistics outsourcing,...
Proximity off-shoring (near-shoring) on the Information Technology sector has been a common practice over the past 2 decades, mainly for software development functions. But the benefits harvested from the delivery of professional services on a near-shore model can be replicated to other functions from a business transformation programme, such as competence and training management projects, improving...
Big data system development is dramatically different from small (traditional, structured) data system development. At the end of 2014, big data deployment is still scarce and failures abound. Outsourcing has become a main strategy for many enterprises. We therefore selected an outsourcing company who has successfully deployed big data projects for our study. Our research results from analyzing 10...
Global Software Development (GSD) has made revolutionary changes in the conventional software development practices. Conventional software market has entered into a new era of smart handheld devices, operating systems like iOS and android, mobile applications, games, and social networking applications. The meanings and building blocks of utility software, operating systems and computers systems have...
In this paper, we examine IT outsourcing measurements systems. We propose a systemic framework which can be used to support existing evaluation and the development of new measurement systems. The framework provides a structure for the comparison of all system elements, namely input, measurement process, and output. It also serves as a tool for proper comparison of alternative measurement systems....
IT Outsourcing (ITO) is used widely by Multinational Companies (MNCs) as a sourcing strategy today. ITO relationship between service buyer and provider then becomes a crucial issue in achieving expected objectives. This research sheds light on the influence of organizational culture (OC) of the buyer company on its ITO relationship with the provider. More specifically, the influence that OC can have...
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