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Customer Relationship Management (CRM) systems can be very valuable tools for enterprises, but it is known that their implementation projects are prone to risks and failures. This motivates the need for studying the reasons of such a situation, and for designing future CRM implementation methods that are better prepared for the task in hand. Rather than just thinking from anew, and pretending to design...
This paper describes the application of Internet and wireless communications in the monitoring and control of production processes in the metallurgical company RTB Bor, Serbia. A special attention is paid to the presentation of the software solutions. Implemented distributed control systems have shown remarkable reliability in practical work, low cost of maintenance and investment in their expansion...
This paper presents an overview on the evolution of the application of electrical and automation technologies in the industrial processes, with more details in the hot rolling mills for metals. Different aspects are taken into consideration, like electrical motors, power electronics, process control and information management. Finally, a proposal of a target framework for the future possible applications...
Recent years have seen the popularization of model based development (MBD) using models based on block diagrams. In many mechatronics systems, including automobile engine control and the brake control, a closed loop control is used to manage controls based on feedback data from control target objects. In order to develop a closed loop control using model base, a plant model that simulates the behavior...
This manuscript reviews the literature on an under researched field of customer integration into service innovation processes. By combining knowledge from two substantive research areas - customer complaint management and service innovation management -, we develop and discuss a conceptual framework for a promising form of (indirect) customer integration to stimulate service innovations. Specifically,...
Introduction: Performance measurement supports engineering organizations to effectively design, implement and control engineering improvement activities. Purpose: This contribution analyzes which performance measurement methods are used in industrial practice. The focus lies on methods used for the evaluation of investments (such as efficiency improvement programs) in engineering departments. Approach:...
Inadequate engineering change control method for Small and Medium-Sized Enterprises comparing to Large and Medium-Sized Enterprises, the model of engineering change management for SMEs is established, as well as its goal controlling source of engineering change and the main body reviewing design change. Three evaluation indexes are analyzed, constructing judgment matrix through method of the nine...
This paper was conducted at an aircraft spare management company located in Singapore, which support several overseas offices, including the four offices located in US. Non-compliance findings were reported by the US authorities on several occasions in the past one year with several warning being served to the organisation. To eradicate this problem, this paper attempts to identify the potential causes...
As customers of financial service providers do not always provide the required information on time, operational control has to be conducted. Thus, companies have to deal with daily decisions of how to process incoming orders to perform well in terms of quality, cycle time and cost. Due to a lack of empirical research, we gathered evidence by identifying the state-of-the-art of operational control...
Management control systems (MCS) are necessary in organizations as they seek to collect information about the entire system, management processes, and people. This study intends to investigate management control system and how firms can incorporate information system (IT) in the process for setting organizational standards as well as comparing the performance with the standards. Three companies in...
Internal control is necessary to avoid fraudulent practices that occurred several times in the institutions, both domestic and abroad. The fraudulent practices not only make the image of the institution to be contaminated but also detrimental to stakeholders. Many institutions implementing controls for business processes that considered significant, but they neglected to monitor and update it every...
The interaction between business processes and technical processes is getting more and more important. Throughout this paper, we present how concepts that are used in automation technology can be transferred into concepts that are suitable for use in business process modeling, too. An important aspect is the description of the procedures which have to be executed. In contrast to technical systems,...
This paper first analyzes the characteristics and weaknesses in quality control of the outsourced process of Chinese aviation business outsourcing process. And then, nine concrete recommendations are proposed to strengthen the audit of outsourced process quality control for key model aviation equipment development and production.
Despite the fact that integrated approaches for Corporate Governance, Risk and Compliance Management (GRC-Management) are increasingly demanded, GRC is still used as a catchword for a wide range of topics whereas it is to a large extend unclear how the area of topics could be structured and which needs of research exist. Therefore this article analyses the state of research on the basis of strategic...
While risk regulations and compliance requirements grow, the capacity of governmental controls only shrinks in many countries. Automation provides a partial solution to this problem, but more is expected from new modes of supervision. The reliability of the provided data becomes essential then. Reliability can be supported by auditing services. At the same time, the advent of Smart Computing creates...
In the paper used the OMRON Multi-PLC Control for coating workshop of PLC control about Dongfeng company, and descirbed the structure and function of the system. The System used Ethernet to achieve the connection with the production management system, used the controller Link network to complete the connection and data transmission between PLC and PLC, and used the fieldbus to complete the field control...
As part of an evening master's degree program, we need to teach software processes in nine weekly sessions to professionals who work in software development but who have no formal education in software engineering. We have done this successfully for the past few years by a) dividing class time into lectures, supervised student work, and student presentations; and b) evaluating the students based on...
Engineering and installation processes are one cost driver within the life cycle of a technical system. Especially within international projects crossing country borders, the cost distribution and the cost allocation are challenges for the success of the technical system. The engineers usually responsible for the decisions where and by whom an engineering activity has to be executed within the engineering...
The concept of total quality management (TQM) has been developed as a result of intense global competition. However, almost previous works were given less emphasis on technical aspects; tools and techniques as mediators in TQM performance model, which identified as theoretical gap. In this study, institutional and system theory are applied for examining the relationship amongst TQM, business performance,...
Process Performance Management (PPM) comprises the planning, monitoring, and control of process performance. Even though numerous methods and concepts for managing process performance do exist, many service companies develop their own PPM approaches and systems to monitor and control their service processes. However, they are often unaware of the factors which really are important when applying PPM...
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