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BIM is a newly emerged concept improves the productivity and sustainability of Architecture Engineering and Construction (AEC) projects. The recent evolution of Building Information Modelling (BIM) reached a bottleneck, where BIM's effectiveness need to be identified for further improvement. It also provides users with a guidance and assistance, with priorities of implementation, is urgently needed...
The South African automotive industry is the third largest sector in the national economy, This industry employs a significant number of people and it accounts for about 7.6% of the country's GDP. It operates in a highly competitive and dynamic environment that is growing at a tremendous rate due to international competition and changing demands of the customers. Furthermore, new competitors are countinuously...
Ensuring that customers are continuously satisfied is an ongoing issue facing every company. Customer satisfaction is an indicator that is broadly utilized to improve goods/services for customer retention. Because information and communication technology (ICT) is developing rapidly in every field, companies should identify changes in customer perceptions or underlying dissatisfaction related to ICT...
Customers will not continue to pay for a service if it is perceived to be of poor quality, and/or of no value. With a paradigm shift towards business dependence on service orientated IS solutions [1], it is critical that alignment exists between service definition, delivery, and customer expectation, businesses are to ensure customer satisfaction. Services, and micro-service development, offer businesses...
Using a sample of public companies that have won China Quality Award from 2001 to 2010 in the mainland of China, this paper investigates the impact of the TQM implementation on financial performance of the firms by using Event study and Panel analysis methods. Our results show that the sales revenue enjoys a significant increase, the ratio of selling cost does not change significantly, while the asset...
Bring your own device or BYOD is one of the technological trends that give direct impact for organizations, because of technology information adaptation in organizations. BYOD referred to an environment in which employees use personal technology such as laptops, smartphones, tablets, and even desktop PCs — to access corporate networks, applications, and data. Furthermore, basic motivation of this...
This survey was done due to high non-satisfaction level of a usage system, known as e-Aduan, an electronic system used to generate electrical, mechanical, telecommunication, civil, landscape, infrastructure or facilities management complaint from user. e-Aduan is subscribed and handled by Universiti Teknologi Mara (UiTM), for all developers of 7 Private Fund Institution (PFI) Campuses located throughout...
Mobile value-added services have drawn the attention of researchers and practitioners recently, due to the rapid development of the mobile telecommunications market. Various mobile-based services and applications have therefore been introduced in order to satisfy mobile phone subscribers' needs. Facing intensive competition, service providers are eager to persuade mobile phone subscribers into using...
In health care services, achieving high performance is at utmost importance as it relates to human life. In lieu to this, performance of the health care practices has to be measured. Measuring the performance of a health care practice has existed since 250 years ago. Until now, it is still significant; however the names and faces of the measures have changed. In Malaysia, the private medical clinics...
Nowadays IT is not a new thing that can help corporate in many areas. It is believed that IT spending has influenced to business performance and has an impact to competitive advantage of a corporate. From the theory which stated that resources owned by business organizations have close relationship to the business competitive advantage as Resource Based View (RBV) theory proposes. To confirm this...
Many scholars illustrate that innovation is the most important determinant of technological firm performance and the existing evidence has indicated the crucial role of knowledge flow and social interaction among partners in innovation activities, but little research has linked knowledge sharing and social capital with firm performance from a holistic perspective of innovation strategy. This paper,...
This paper focused on the petroleum engineering services and the data of path and regression analysis from users of each drilling engineering company were calculated by the partial least squares method. Based on the whole comparison, This paper has achieved the evaluation of the existing user satisfaction evaluation system of drilling engineering services, and mainly illustrates key factors and effects...
The variety of telecommunications services in their competitive market has forced telecommunications service providers to increase their network management capabilities and integrate its operations in order to reduce costs and raise customer satisfaction. Standardization organizations have recommended some issues in this regard. In this paper the network management problems of a telecommunications...
The primary objective of the marketing set-up is the customers' satisfaction. It is a measure of how products and services supplied by a company meet customer expectations. The companies that know customer expectation can deliver services/products of superior quality compared with those services provided by conceivable competitors, this is the key for the company success in the modern era. This paper...
This paper aims to investigate the impacts of service quality on customer satisfaction and loyalty in the e-commerce context, in particular from a triad view of customer-e-retailer-3PL (third party logistics) provider. A literature review is primarily used to determine the conceptual model and to develop the measurement scales. Data were collected through online questionnaire survey conducted in China...
With the development of the Internet, online shopping has become a symbol of the times. The delivery, as the most critical part is also developed rapidly. The study of the relationship between online shops, express delivery and customer satisfaction has become a hot topic. This article analyzed the impact of online shops and express service quality from the perspective of customer satisfaction, taking...
In the last years, a number of companies have undertaken a shift to a service paradigm. Apart from the benefits obtained by the so called “servitization”, many companies have also suffered the lack of methodological and systematic tools to deal with the enlargement of their Product-Service Systems (PSS) offering. The few tools nowadays available in the Service Engineering (SE) context have a reduced...
As an analysis case study on actual operation of third-party logistics enterprise of department stores in Taiwan, the questionnaire survey of this paper combined with relevant theory and research foundation, and proposes a methodology for conducting a customer-based competitive analysis. The logistics distribution service through competitive position evaluation analysis, confirm the superiority of...
This study seeks to measure customer satisfaction towards airline website services. Online service refers to any information and services provided in the internet. As the importance of internet grows in the business field, the quality of online services plays an even more important role in determining customer satisfaction. This study aims to examine and thus gain better understanding of the determinants...
Rapid developments in information communication and technology have set the pace for an electronic revolution leading to emergence of electronic services. Although, the pace with which electronic services are made available and accepted is lower than planned or expected. Therefore, it has been indicated that certain barriers exist which hinder the adoption of e-services. This paper aims to understand...
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