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Growing importance in corporate environmental reporting has undermined the metrics for its examination. Any such metrics are useful in measuring the effectiveness of reports. The main aim of the study in this paper is to examine and analyze the corporate environmental reports (N=539) using data mining approach. The assessment technique implemented in this study is in line with global reporting initiative...
Rural tourism enterprises have been developed in rural areas as an alternative to agriculture. This study Utilizes service quality Gap model and SEM (Structure Equation Model) to reveal the gaps and path of satisfaction between expected and experienced service dimensions the path. An exploratory empirical study of 158 guests is investigated. It shows that the research can understand tourists' satisfaction...
Our purpose of this study is to examine the relationship among price promotion, calculated commitment and customer loyalty. The fieldwork was conducted in the hotel industry, in Sichuan, Yunnan and Zhejiang Province of China (N = 1074). Via SEM analysis, the authors attempt to explore the inherent mechanisms on the formation of customer loyalty and reveal the deep-seated reasons for companies' dilemma...
Effective customer satisfaction evaluation is an important prerequisite for power supply enterprises to win in competitive market. In this paper, we establish the power customer satisfaction evaluation index system based on previous studies. Then we prove the validity of this method through field investigations by using AMOS. Finally, path coefficient analysis is conducted to get key factors to improve...
With rapid development of automobile industry in China, after-sales service market has captured both enterprises and scholars' attention, and has been a new advantage for competition. In this paper, convenience, response, waiting time, maintenance quality and etc. characterize of after-sale service in automobile industry, the new measurement model of customer satisfaction in after-sale market is proposed,...
Nowadays, conflicting research findings have been concluded on the relationship between product innovation and business performance. To deep the understanding of the relationship between the two variables and resolve such inconsistent findings mentioned above, this paper uses meta-analysis which has received more and more attention in the field of management research to further analyze related studies...
For several decades, the output from semiconductor manufacturers has been high volume products with process optimisation being continued throughout the lifetime of the product to ensure a satisfactory yield. However, product lifetimes are continually shrinking to keep pace with market demands. Furthermore there is an increase in dasiafoundrypsila business where product volumes are low; consequently...
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