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This paper is to discuss the B2C e-commerce companies' service quality evaluation from the entire service process. It puts three process as the first layer indicators. They are human-computer interaction, human-human interaction and purchase results. At the same time it divides into 17 factors as the second layer. This paper collects data from goods comments about Jing dong Mall and Dang dang. Combining...
Teaching-Aided Website (TAW) is a complex social technical system. As a result, the evaluation on TAW's service quality (SQ) is a complicated social process. The paper analyzes the characteristics of college TAW. Then it designs the evaluation index system and approach for measuring the Website's SQ. AT last, it gives the process and result of the case study on a college TAW. The data indicate that...
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