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Performance represents the completion of activities, programs, or policies to achieve the objectives, visions, and missions of organizations. The National Library of Indonesia is a government organization which provides public services. To improve its functions, the National Library established Electronic Library (E-Library) toward Information and Communication Technology (ICT) infrastructure aspect...
Many companies, both large and small, have implemented enterprise resource planning (ERP) systems. The ERP success needs to be evaluated in order to facilitate the improvementefforts in the companies. This is important if companies are to realise the full benefits offered by ERP systems. Most of previous studies on ERP success model were focused to evaluate the systems related dimensions but little...
This study examines the impact of service innovation on business performance in service firms in China. Based on RBV and innovation theories, we construct an integrative model which links service innovation, service quality and business performance together. 277 valid samples were gathered through survey questionnaire in China's tourism sector and structural equation modeling (SEM) approach was employed...
In order for cognitive robots to act adequately and safely in real world, they must be able to perceive and have abilities of reasoning up to a certain level. Toward this end, performance evaluation metrics are used as important measures to achieve these goals. This paper intends to be a further step towards identifying common metrics for task-oriented human-robot interaction. We believe that within...
The human capital (HC) is the most important capital in the knowledge-based economy time, and the HC operations have certain impacts on enterprise performance. Based on the analysis of HC, HC operation and enterprise performance as well as literature research, the paper proposes the hypothesis of four dimensions of HC operations on effect of enterprise performance and constructs a structural equation...
An organizational level test strategy needs to incorporate metrics to make the testing activities visible and available to process improvements. The majority of testing measurements that are done are based on faults found in the test execution phase. In contrast, this paper investigates metrics to support software test planning and test design processes. We have assembled metrics in these two process...
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