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This paper aims to investigate the impacts of service quality on customer satisfaction and loyalty in the e-commerce context, in particular from a triad view of customer-e-retailer-3PL (third party logistics) provider. A literature review is primarily used to determine the conceptual model and to develop the measurement scales. Data were collected through online questionnaire survey conducted in China...
In today's ever-changing market, global competition, technology development, customer demands, and decreases of product life cycles push logistics organizations in a supply chain (SC) to shift towards to flexible, robust, autonomy, responsive, and collaborative organization such as a virtual enterprise (VE). Internet and mobile technology support SMEs collaboration to establish VE with an inter-organizational...
Green supply chain, in this time and age, is the one of the most prevalent topics in the supply chain management. Meanwhile the conceptions and the measurements of green supply chain play a significant role in the certain fields (e.g., such as environmental protection, sustainable development of economy, to enhance the products in the international market etc.) This thesis aims to give an evaluation...
Selection of appropriate suppliers in supply chain management is a challenging issue. Many methods have been proposed in response to the issue. However, common character of those methods is that decision-maker must set the weights of multi-level index of supplier before selection. Because of the weights depended on the decision-maker's knowledge structure and historical experience, it affects the...
The RMT is a kind of application-oriented machine tool, whose manufacturers, suppliers and end users are demanding much more resource to form the supply chains with low cost, high quality and fast delivery, but researches on RMT are still at the design stage. This paper begins with a brief introduction to its characters, and proposes a reconfigurability index calculation method. Then the total life...
In today's competitive environment, effective supplier selection process is very important for the success of manufacturing organizations. In this context, supplier selection represents one of the most important functions to be performed by the purchasing departments. Supplier selection is a multi-criteria problem including many factors (criteria). In the literature, a number of models and techniques...
As the new world centre of manufacturing industry, China has already become the main battle field of TNCs' global competition. In order to win the position in Chinese competition, TNCs introduce their particular logistics modes one after another, which produces the intensively conflict with the local logistics enterprises. So it becomes a stringent problem to adjust to the local logistics competition...
Members of agricultural supply chain pay too much attention to self-interest rather than common benefits, which collides with the target of the whole supply chain and results in inefficiency and the slow circulation of agricultural products. Therefore, evaluating and improving the performance of supply chain cooperation effectively is significant for scholars. Based on the construction of valuation...
With the customer demands of service quality and quick response, ports should deliver services and compete as chains instead of as isolated nodes. Four possible information integration patterns for Port Service Supply Chains are given, i.e., the Straight-chain, the Cross-level, the Net-shaped, and the Integrated Management Pattern. Based on the analysis of the factors influencing the level of information...
Efficient performance measurement on reverse supply chain (RSC) is the basis of optimizing RSC. In view of the shortage and deficiency on performance measurement of RSC, in this paper, an integral performance measurement index system is designed based on balance score card (BSC) and RSC structure characteristics, including a set of finance, customer, internal business process, learning and developing...
In order to help complex products' users choose the right supplier, an evaluation model based on ELECTRE method was put forward. In the model, a three-layer architecture, which was composed of overall objective layer, second objective layer, and attribute layer, was set up. Then the weights of individual indicators were determined based on fuzzy AHP method. Subsequently the final result of the evaluation...
Product quality control and management has been so different in supply chain environment. Companies should control not only their own products but also the products and the factors that influenced the products from their supplier. In this paper, control charts and process capability analysis will be used for the management of supplier quality control to help the supplier reach the needed quality level...
Nowadays, outsourcing as a strategic goal is becoming a critical success factor used by different organizations in order to provide high quality, and low price products for their customers. In this context, supplier selection has become an extremely important decision for companies. Management and human resource researchers have focused more on qualitative aspects and conceptual models, whereas engineering...
The management of supply chain is the key process in enterprise developing; How to identify the risk of the supply chain and evaluate the affection of risk factors is very important. The identification of current situation of supply chain is briefly described at the beginning of this article, the SCOR model is introduced afterwards, and the index in predicting the risk of supply chain is also provided,...
The complexity and limited data samples in performance evaluation of vendors in fresh milk supply chain are an obstacle for traditional evaluation method. This paper studied the performance evaluation methods for vendors in fresh milk supply chain by grey relation clustering and principal components analysis. Three major fresh milk supply vendor and typical evaluation indexes of fresh milk supply...
Agility is the inevitable trend of supply chain and management. Agile supply chain forces the enterprise to adapt to the unpredictable market demand, takes the fast restructuring of dynamic alliance as the basic point, promotes the cooperation and the production mode between enterprises, and enhances enterprise's integrated management and economic efficiency. As a key component of the supply chain...
Efficient performance evaluation on reverse supply chain (RSC) is the basis of optimizing RSC. In this paper, an integral performance evaluation index system is designed based on BSC and RSC structure characteristics, including a set of finance, customer, internal business process, learning and developing. Then the triangular fuzzy number AHP is applied creatively to evaluate the comprehensive RSC...
This paper presents a new index system for measuring the supply chain risk in the basis of previous research. The system framework is presented by: self risk, cooperation risk and system risk. By using this new index system, supply chain enterprise can evaluate its supply chain risk, and take corresponding measures to avoid uncertain risk.
Tourism supply chain management (TSCM) has emerged as an important area in tourism research, and is attracting increasing attention from both the academic and practitioner communities. In TSCM, supplier selection and evaluation is a key phase. Based on the review of relevant literatures, a supplier evaluation index system was constructed in accordance with the features of tourism supply chain (TSC),...
This article intends to put forward a new method based on information entropy and grey situation decision to choose third-party logistics (TPL) suppliers. Also, it establishes the evaluation index system of TPL suppliers selection; information entropy indicator is applied to determine the objective weight, and then chooses the best TPL supplier by using grey situation decision. The method provides...
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