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We study a system where the service provider offers priority options. We identify the optimal option pricing policy, by deriving the optimal number a customer would buy and the customer’s exercise policy as a function of system congestion, options remaining, time to expiration and possibility of balking.
This paper describes essential service and ontology design considerations for a multi-agent system. We will establish a context of basic information sharing and discovery for a combat search and rescue vignette. FIPA protocols and the OWL-S Task Model will be presented along with the associated work flow processes for our range of service options. A Protege-based ontology will convey our semantic...
This study addresses the question whether customer service actually has order winning potential in B2B situations, which customer service strategies are deployed, and what determines customer service relevance. A literature review was followed by a multiple case study, using 12 organizations from different industries and from different positions in supply chains. Based on having both problem solving...
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