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This paper reports the results of a two year study of “lead users” of ITIL. The study formed part of a multi study investigation into the role played by ITIL in improving outsourcing outcomes. These “lead users” provided evidence of how, used effectively, ITIL can improve the outsourcing relationship. Informants suggested that the extent to which the client and vendor understand each others' expectations...
Nowadays, more and more large IT projects need to unit several entities to accomplish together, which forms project-oriented and geographically distributed virtual organizations and leads to new distributed risks. This article first gives a definition of the distributed IT project (DITPs), then based on the literature, studies the risk characteristics, risk scope, risk factors of DITPs, and finally...
This research aims to better understand how IT governance supports organizations in their business exchanges with other organizations by investigating further the various modes of interorganizational governance of IT. After conducting case studies and interviews with committee members and IT executives, two modes of governance of IT during interorganizational relationships were uncovered: outsourced...
Knowledge transfer has attracted much attention to researchers and practitioners in recent years since knowledge transfer has been considered as a critical determinant of an organization's capacity to confer sustainable competitive advantage. Despite extensive research on knowledge transfer issues, there is a dearth of research that has explicitly focused on the role of transactive memory in enabling...
The Abu Dhabi Water & Electricity Authority (ADWEA) has played a pioneering role in developing an Outsourced IT Governance Framework for a large public sector company in the region. This paper presents a case study of the strategic intent of outsourcing IT operations and evolution of an optimal IT Governance Framework. This framework is fully aligned with the strategic plans of ADWEA Group and...
With the driving of the assets expansion, the fund chain lengthening and the spread extensive in the company, providing financial shared services through financial process reengineering becomes an urgent demand for management. The demand promotes the innovation and development of technology and system naturally. And it makes an important influence on the change of the organization and the promotion...
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