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Enterprises rely on IT services and their efficient management. Enterprises have a choice to produce their IT services in-house or source them from external service providers. In the latter case, business relationships must be managed with service providers, ranging from managing contracts, contacts, observing the delivery of service, receiving and paying bills, conducting audits, dealing with incidents,...
Although outsourcing of IT services has become a standard business practice in both the private and public sector, little is known how clients manage the change over from an incumbent, or prior vendor, to a new vendor. The current literature touts how the risks of knowledge loss and disruption in operations prevent many client firms from switching to a new vendor even in the case of less than satisfactory...
Will India's economic and high-tech boom continue? The country's GNP grew nearly 8 percent last year, and India seemed set to boast a trillion-dollar economy by 2010. But worries about its future set in virtually the moment election results were declared. This is because investors worry a fractious coalition will be bad for business.
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