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Nowadays the competition in IT offshoring is fierce along with the rapid growth of IT offshoring. Some of Indonesian IT vendors succeed in acquiring IT projects from clients abroad, but some of them are not successful in delivering the project. Some previous studies have included interaction capability as the determinant of IT outsourcing success, but the concept of interaction is considered as one...
This research aims to better understand how IT governance supports organizations in their business exchanges with other organizations by investigating further the various modes of interorganizational governance of IT. After conducting case studies and interviews with committee members and IT executives, two modes of governance of IT during interorganizational relationships were uncovered: outsourced...
Enterprises rely on IT services and their efficient management. Enterprises have a choice to produce their IT services in-house or source them from external service providers. In the latter case, business relationships must be managed with service providers, ranging from managing contracts, contacts, observing the delivery of service, receiving and paying bills, conducting audits, dealing with incidents,...
IT service providers face a great need to improve the quality of services by IT service management (ITSM) in highly complex IT Environments. This pressure demands a strong collaboration from both the external service providers and internal service providers. However, providers still lack the necessary support, in methodologies and tools, to achieve efficient collaboration strategies. This paper proposes...
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