The Infona portal uses cookies, i.e. strings of text saved by a browser on the user's device. The portal can access those files and use them to remember the user's data, such as their chosen settings (screen view, interface language, etc.), or their login data. By using the Infona portal the user accepts automatic saving and using this information for portal operation purposes. More information on the subject can be found in the Privacy Policy and Terms of Service. By closing this window the user confirms that they have read the information on cookie usage, and they accept the privacy policy and the way cookies are used by the portal. You can change the cookie settings in your browser.
This research aims to better understand how IT governance supports organizations in their business exchanges with other organizations by investigating further the various modes of interorganizational governance of IT. After conducting case studies and interviews with committee members and IT executives, two modes of governance of IT during interorganizational relationships were uncovered: outsourced...
Despite the increased attention on boundary spanning in organizations, we still know surprisingly little about how boundaries are formed and what spanning activities can be applied in the context of offshore outsourcing organizations. This paper examines the antecedents of boundary formation in this context and also has proposed spanning activities that can help offshore outsourcing organizations...
ICT services management and outsourcing is a topic that has been recently discussed by a number of researchers and practitioners. Still, there does not exist any universal approach to these activities. Enterprises use a variety of methodologies, frameworks, and guidelines based on various principles. These approaches ascribe different functions to the ICT services, but none of them uses any concept...
Service outsourcing includes information technology outsourcing(ITO) and business process outsourcing(BPO). ITO mode makes India the most successful and developed developing country in undertaking international service outsourcing. In contrast to India, China is away behind in developing ITO, but has great advantage in developing BPO. Therefore China should focus on the road of BPO instead of imitating...
As competition intensifies, more and more enterprises outsource their IT. It is very important to enterprises that how to make IT outsourcing success. Outsourcing Relationship is one of the key issues of IT outsourcing. This paper firstly introduces the importance of IT outsourcing relationship; secondly, it analyses evolution dynamic of IT outsourcing relationship: external power including government,...
In order to survive more and more enterprises have to put more attention to its core business and outsource its complex information technology. For many enterprises, what matters is no longer whether IT outsourcing should be practiced but how it should be well managed. Outsourcing Relationship is one of the key issues of IT outsourcing. This paper firstly reviews the literature about IT outsourcing...
There is great interest in building an accurate theoretical model of IT support organizations, for several purposes such as optimal workforce allocation and what-if scenario analysis. However, the complexity of real-life IT support organizations makes it extremely hard to model their organizational, structural and behavioral processes. While the adoption of stationary stochastic processes to model...
This article aims to present the preliminary results of a survey in Uruguayan SMEs enterprises with the objective of studying aspects of IT governance. Analyzes the state of IT governance in this kind of enterprises, the degree of strategic alignment, the allocation of responsibilities and the decisión-making processes in these companies.
Although outsourcing of IT services has become a standard business practice in both the private and public sector, little is known how clients manage the change over from an incumbent, or prior vendor, to a new vendor. The current literature touts how the risks of knowledge loss and disruption in operations prevent many client firms from switching to a new vendor even in the case of less than satisfactory...
Modern enterprises have ever-increasing dependence on the complex information system, and they are also faced with the enormous risks of the application information system. This paper proposes the significance of enterprise complex information system in the first place. Meantime, it analyzes various risks appeared in the enterprise complex information system, constructs risk hierarchical model of...
This paper proposes a new approach for tackling the multi-attribute decision making problems under uncertainty or the decision makerpsilas imprecise judgment environment. In this paper fuzzy grey relational analysis for multi-attribute decision making is extended to fuzzy environment. A new algorithm for fuzzy grey relational analysis for the evaluation of information technology outsourcing service...
Set the date range to filter the displayed results. You can set a starting date, ending date or both. You can enter the dates manually or choose them from the calendar.