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With the mounting pressure on public sector organizations to perform, information systems (IS) management in public sector is gaining importance. Public sector organizations are trying to emulate the IS practices of the private sector to achieve the performance objectives. Whether the management practices followed in the private sector organizations are replicable in the unique settings of public...
This paper proposes a decision tree-based model for automatic assignments of IT service desk outsourcing in banking business. The model endeavors to match the most appropriate resolver group with the type of the incident ticket on behalf of the IT service desk function. Recently, service desk technologies have not addressed the problem of performance in resolving incidents dropped due to overwhelming...
Set the date range to filter the displayed results. You can set a starting date, ending date or both. You can enter the dates manually or choose them from the calendar.