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Proximity off-shoring (near-shoring) on the Information Technology sector has been a common practice over the past 2 decades, mainly for software development functions. But the benefits harvested from the delivery of professional services on a near-shore model can be replicated to other functions from a business transformation programme, such as competence and training management projects, improving...
Background: This study examines the nature, manifestations and causes of communication problems in international outsourcing engagements. Specifically, it explores a case of business process outsourcing (BPO), which is the transfer of a number of business processes, such as payroll, supply chain management, and customer relations to an external supplier. In this case, a company based in the US outsourced...
To be successful in the tough competitive market, businesses should be exceptionally good in worth, timeliness and accuracy; especially in the case of software outsourcing in Pakistan. With the advent of quality system standards, outsourcing firms and the outsourcers need to achieve certain objectives regarding the quality of software. Software projects developed in Pakistan still exceed the planned...
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