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Financial sustainability is an important attribute of a trusted, reliable digital repository. The authors of this paper use the case study approach to develop an activity-based costing (ABC) model. This is used for estimating the costs of preserving digital research data and identifying options for improving and sustaining relevant activities. The model is designed in the environment of the Data Archiving...
The purpose of this study is to demonstrate how the operation strategy, Total Quality Management (TQM), has been adopted and assimilated from parent company to oversea plant efficiently and effectively through the use of The Resource-Based View (RBV) theory framework. Insight experiences from a single case study of tire cord fabric manufacturing plant locating in Thailand are revealed. This company...
One of the most significant challenges currently facing modern companies is the establishment of an assessment and diagnosis method to promote and support Total Quality Management (TQM), which is the mainstay of a company's quality management strategy. Thus, for this study, the authors created TQM promotion diagnosis Model “TQM-PDM” to aid the strategic implementation of TQM. This model has been taken...
Service organizations account for a substantial portion of the output of a growing number of economies. Based on the criteria for Excellence Performance of China and survey data, the relationships among "leadership, 'strategy planning', 'customers and market', 'information, analysis and improvement', 'resources management', 'process management', and 'performance results" in service industry...
Small and medium enterprises (SMEs) must undertake continuous improvement of their existing processes, products and services. They must introduce products and services with extended capabilities to create more value for their customers. In a knowledge based economy, use of quality measures and tools is bound to bring the same competitive advantage to small and medium sized enterprises as brought to...
It is true that the only constant thing in life is continuously changing. Managing change is high priority for continuing education institutes (CEIs), one of knowledge intensive industry (KII) in Taiwan, coping simultaneously with diversified market needs and limited resources. In today??s business environment, `quality?? and `innovation?? are regarded as key resource of competitiveness. However,...
Implementing a successful quality management system demands a paradigm shift from the traditional management practices (planning, organising, leading and controlling) to a focus on continual improvement. A specific challenge for organisations is to adapt their organisational culture to a quality culture. However, it would appear that cultural issues are vaguely defined, if at all, and that little...
Total quality management (TQM) programs have been shown to lead to significantly higher levels of organizational performance excellence, increased competitive advantage, and higher profitability. In order to determine if an organization is continuously improving its performance and working toward higher levels of excellence, a program of regular performance assessments is recommended. One assessment...
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