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This paper investigates the impact of the TQM implementation on financial performance of the firm by a sample of companies that have won China Quality Award from 2001 to 2015 in the mainland of China by using Event study and Regress analysis methods. Our results show that the market share enjoys a significant increase, the ratio of cost to sales is remarkably increased, the asset turnover rate does...
The main objectives in implementing Total Quality Management (TQM) in any organizations are to ensure their products manufactured or services provided shall satisfy their customers' requirements and needs. Therefore, the level of awareness of TQM has increased considerably over the past few years. Due to this reason, the objectives of this research are carried out to investigate the level of TQM implementation...
Seminal article [14] on “Building theories from Case Study Research” has motivated researchers of diverse areas to adopt case study methodology to build concepts and theories and case research on TQM implementation concepts is no exception. The purpose of this paper is to identify the critical success & failure factors for TQM Implementation from the real case analysis. It has been found that...
Nowadays the technology is improving in a fast pace and the service sector is getting widely boomed. Consumers who are giving prior importance to quality consider several factors for choosing the service. Among them the service rendered by academic libraries also matter a lot because of the growth of digital libraries. The objective of this paper is to find factors which are more important for assuring...
Using a sample of public companies that have won China Quality Award from 2001 to 2010 in the mainland of China, this paper investigates the impact of the TQM implementation on financial performance of the firms by using Event study and Panel analysis methods. Our results show that the sales revenue enjoys a significant increase, the ratio of selling cost does not change significantly, while the asset...
Quality management procedures at higher education institutions tend to use industrial quality models to demonstrate effective performance. Such models evaluate resources and results, but fail to address the quality of the educational processes. In this paper we provide an overview of the most common quality management frameworks used in higher education institutions and discuss their application,...
This paper investigates the impact of the TQM implementation on financial performance of the firm by a sample of public companies that have won China Quality Award from 2001 to 2007 in the mainland of China by using Event study and Panel analysis methods. Our results show that the market share enjoys a significant increase, the ratio of cost to sales is remarkably increased, the asset turnover rate...
Successful implementation of Total Quality Management (TQM) brings many benefits into the organization. However, in practice many enterprises fail to adopt and implement TQM. Therefore, there is need for a deeper and more systematic assessment of the factors affect on TQM implementation. With this background, this paper attempts to identify and analyze the TQM Critical Success Factors (CSFs) in Iranian...
Total quality management is one of the outstanding tools emerged to help companies enhance the effectiveness and mostly concentrated in customer gratification. It is absolutely compatible in customer relationship environment. Customer retention has been one of the most significant phenomena in the work setting. Today, companies are challenging with each other, not only to win the customers also to...
The kansei quality management of food reveals people's refined life. It improves the status of Chinese food by providing strategic opportunities of creating world-famous brands. From the perspective of knowledge integration, this article explores the leaning methods of kansei quality management, investigates the kansei quality of Chinese food, expounds two hypotheses of kansei quality management,...
Continuous process improvement has been the mainstream and trend of the research and practice of quality science, and an important part of the quality culture of some world-class enterprises. Value analysis is to study how to improve the process quality of the products and services. In this paper, we analyze the relationship between continuous process improvement and customer satisfaction, and the...
Quality has become the most important factor for the survival of educational institution. How to improve the quality of education so as to meet the requirements of customer is becoming one big challenge faced by universities. Thus, this paper firstly presents a method for analyzing and prioritizing requirements from the perspective of employers. Then, the author takes the course of management as an...
Scholars have investigated the effects of quality management practices on performance. But most of their studies focus on exploring one-dimensional relationship between quality management practices and performance, and the mechanism of how quality management practices impact on firm performance is still unclear. Thus, this paper develops an integrated framework for exploring this issue by analyzing...
Despite the clear need to prioritize requirements in software projects, finding a practical method for requirements prioritization has proven difficult. Existing requirements prioritization methods that provide the most consistent results are also the most complex, and therefore the most difficult to implement. More informal methods save time and are easier to apply, but may not be suitable for practical...
Making high quality and improving productivity has become increasingly critical role in industry and has been the focus of study by the researchers. From a practical perspective, how to measure quality and productivity suitably is important for a firm to determine whether the desired target is achieved. Measuring quality and productivity improvement in an appropriate way has received widespread attention...
Negative customer perception often manifest as formal companies; while unknown percentages do not become so visible. Within a customer complaint management system, it is possible through careful analysis to identify the flaws in the service standards, in the complaint handling procedure itself, and the finer points which help to formulate resolution methods. When major key problems persist, complaints...
This paper investigated the effects of quality management (QM) and information technology (IT) on organizational performance and the role of IT in QM implementation. The paper explored the effects of QM and IT on organizational performance and the IT role in QM implementation. The quantitative study results reveal that telecommunications organizations in China have implemented QM programs to satisfy...
This paper will present the results of a study which included the development of a quality management model, based on an extensive literature survey, and the empirical validation of the model. The study was designed to address two major research questions: 1. What is a plausible model of the quality management process? Specifically, the study aimed to determine which quality management constructs...
In operation management/strategy research field, Total Quality Management (TQM) has been considered as infrastructural strategy. Both manufacturing and service organizations trend to implement this strategy in order to maintain their competitive advantages. The purpose of this study is to develop the conceptual model of TQM implementation. Authors review updated literature on TQM research organized...
Implementing a successful quality management system demands a paradigm shift from the traditional management practices (planning, organising, leading and controlling) to a focus on continual improvement. A specific challenge for organisations is to adapt their organisational culture to a quality culture. However, it would appear that cultural issues are vaguely defined, if at all, and that little...
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