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The purpose of this paper is to propose a collaborative business model of measuring business excellence (MBE) by applying principles of Network Management and Systems Thinking. The proposed model is defined by the interaction of system variables giving the opportunity of a reliable and fair score as well as objective decision-making with regard to the areas that are susceptible of continuous improvement...
The improvement of quality management systems in compliance with the existing models and standards requires the improvement of many business processes functioning within a particular organisation. One of significant, though in Polish conditions underestimated elements of improvement, are issues related to corporate social responsibility. Running a socially responsible business, in which we pay attention...
This paper investigated the effects of quality management (QM) and information technology (IT) on organizational performance and the role of IT in QM implementation. The paper explored the effects of QM and IT on organizational performance and the IT role in QM implementation. The quantitative study results reveal that telecommunications organizations in China have implemented QM programs to satisfy...
After carrying out comprehensive and systematic analysis of the situation of higher education quality, which is constrained by lack of teaching quality active self-restraint system, institutionalization and the guarantee system of whole-control, the author develops the teaching management system based on the ldquowork flowrdquo pattern. The author, first, in pace with the current educational background,...
It is true that the only constant thing in life is continuously changing. Managing change is high priority for continuing education institutes (CEIs), one of knowledge intensive industry (KII) in Taiwan, coping simultaneously with diversified market needs and limited resources. In today??s business environment, `quality?? and `innovation?? are regarded as key resource of competitiveness. However,...
This paper aims at exploring the strategic status of quality as a source of sustained competitive advantage theory, through a critical review of the development of quality management and competitive advantage. Further more, the paper gives Chinese industry some suggestions about how to develop Quality competence to sustain an advantage over foreign competitors.
In operation management/strategy research field, Total Quality Management (TQM) has been considered as infrastructural strategy. Both manufacturing and service organizations trend to implement this strategy in order to maintain their competitive advantages. The purpose of this study is to develop the conceptual model of TQM implementation. Authors review updated literature on TQM research organized...
Competitiveness is a driving force behind the revolution of global business. Total quality management (TQM), total productive maintenance (TPM), six sigma, business process reengineering (BPR), lean, International Organisation for Standardization (ISO) series of standards and so on are most popular initiatives employed by the manufacturing organizations as Organizational Performance Improvement Techniques...
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