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This article examines how different social media platforms affect opinion composition and evolution. We differentiate between product and non-product oriented outlets as they differ in the salience of social cues, thus resulting in distinct user behaviours. We extend prior research in several ways. First, comparing between comments from different types of social media platforms, we show that the product...
With Web 2.0 increased user participation in diverse e-communities results in prevalence of information, including emotional information. We examined the influence of negative emotion in an online brand community, MyStarbuckIdea.com developed to collect diverse customer ideas for firm's innovation, with the purpose to investigate how such emotion affects customer innovation activities in the community...
Asynchronous communication using text messaging is a major mode of o n l i n e communication. It is simple and easy to use, however, there is often an inconsistency between the sender's intended tone and how the recipient perceives it. Emoticons, additional textual expression using icons for facial expressions, are often used to supplement or adjust the verbal part of t h e text, though the problem...
This study proposes the method of quantitative analysis on discussion in workshop for proper operation of discussion. It also shows the characteristics and the roles of discussion in workshop in planning process. There is a perception gap about policy issues of the region between planners who set up a workshop, and participants. The objectives of this study are to make clear its gap quantitatively,...
Since the textual contents on online social media are highly unstructured, informal, and often misspelled, existing research on message-level offensive language detection cannot accurately detect offensive content. Meanwhile, user-level offensiveness detection seems a more feasible approach but it is an under researched area. To bridge this gap, we propose the Lexical Syntactic Feature (LSF) architecture...
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