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Because of the high degree of openness of the service system, it is very difficult to completely achieve "zero defects ??for service enterprises. However, the construction of network of relationships is an important model for the development of enterprises, it is a development trend of service enterprise to create service network of relational value based on mutual benefit. This paper takes service...
This empirical study explores the structure of customer individual innovation behavior (CIIB) of Chinese service industry. According to the theory of individual innovation behavior(IIB) and the specific characteristics of customer involved in service innovation, we develop the CIIB scale. Exploratory factor analysis (EFA) of data from a sample of 242 customers shows that CIIB has there dimensions:...
Discussions on the effect of technology transfer to recipient countries by international investment are rather inconsistent. In this paper, we empirically investigate the spillover effect via international outsourcing on Chinese local firms and the intermediary function of their absorptive capacities in technology diffusion process. We find that international service outsourcing provides more significant...
Described here is a proposed curriculum design for service engineering based on the six years of experience of a masterpsilas program at the School of Software and Microelectronics, Peking University as well as the preliminary result of a joint effort in developing a service science, management and engineering curriculum between IBM and several leading universities in China. Included at the end is...
Service aggregation play crucial role in service provisioning, for those components that follow a certain sequence and perform a combination of coarse grained services, they are qualified for service aggregation. Service aggregation is validated in parsing statistics, this pre-built coarse grained service provides upward service provisioning and brings in its values in eliminating the integration...
This research deal with analytical model to take the result from group decision for further development, as the integration interoperability of components requires both macro process in business context and semantic metadata, and micro process within service design and physical implementation. Common service and service aggregation are conceptual term with alignment to both business components and...
As the difference between service and product in essence, it is of great difficulty to define service productivity in academia and practice and many people have arguments on this issue. Based on a lot of desk research, this research summaries the study of previous literatures, analyzes the concept of service productivity, provides nine doctrines in three categories, and explores the background and...
More and more manufacturing enterprise goes into global competition. It is important to make right strategies for competitive position. Service, as one of the competitive priorities, has attracted more attention. However, not every enterprise can get competitive advantage by using service strategy. This research will aim at evaluating "the Importance of Service Competitive Priority (ISCP)"...
Price and timely delivery are two important factors for success of service providers in today's competitive markets, and many service companies are offering time guarantees as a marketing weapon to attract customers in a time-sensitive market. In this paper, considering customer waiting time cost, a service guaranteed delivery time model is presented. In the model, the mean demand rate is a function...
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