The Infona portal uses cookies, i.e. strings of text saved by a browser on the user's device. The portal can access those files and use them to remember the user's data, such as their chosen settings (screen view, interface language, etc.), or their login data. By using the Infona portal the user accepts automatic saving and using this information for portal operation purposes. More information on the subject can be found in the Privacy Policy and Terms of Service. By closing this window the user confirms that they have read the information on cookie usage, and they accept the privacy policy and the way cookies are used by the portal. You can change the cookie settings in your browser.
The purpose of this article is to present a case study of an action plan as a service management tool in the Thai public sector. The case will show how the Thai public sector formulates, implements, evaluates, and improves its development plans. In addition, it shows how relevant organizations coordinate and cooperate with one another at national, provincial, and individual team levels. This article...
Effectively and efficiently performing business processes is a key success factor for achieving economic entrepreneurial goals. Amongst others, the argument of more stringent cost pressure lead companies to enforce outsourcing activities. Thus, the management of services - both, from the service requester and provider point of view - gained importance. However, considering only economic aspects is...
This paper focuses on how to improve the service management level through analysis of price and product characteristics in the automobile industry in China. We estimate "hedonic pricing functions" that relate the automobile characteristics to their prices. Then we examine how the prices influence the customers' perception and how the customers' perception relates to service management. We...
This paper tries to design structure of Web-Based Service Management of Distributed Learning (WSMDL). The structure integrating IT service and Educational Auxiliary System service flow. Help desk becomes only interface for all levels of users according to their individual demands. Though analysis of service events and userpsilas feedback in service flow, it also provides the decision-making to improve...
Service has already become one of the most important value activities of modern enterprises in various industries. A better service management requires a comprehensive understanding of enterprises' capability. According to the fundamental characteristics of Chinese enterprises, this article constructed enterprise capability evaluating model (ECEM) and enterprise capability evolutionary model (ECEVM)...
Trust management has been considered an important factor in Grid computing security. Grids require a secure way to establish trust in their participants without requiring continuous intervention by the system administrators. This paper describes trust management in Grid computing systems and its use in evaluation environments to update the trust levels. This approach can be incorporated in Grid security...
Set the date range to filter the displayed results. You can set a starting date, ending date or both. You can enter the dates manually or choose them from the calendar.