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Value creation is essential in the Knowledge Intensive Business Service (KIBS) industry, due to its problem-solving nature. KIBS organisations need to understand their internal value creation processes as well as the complexity in the environment in order to survive and thrive. This paper investigates how value creation is managed in KIBS organisation through a case study. It then goes on to adopt...
With an increasing demand for higher value services, comprehensive support for service customization, provisioning and management is needed. This paper details ongoing research work regarding a service management approach, which supports the handling of service artifacts during the service lifecycle. The approach introduces an information model for e-Service Management, as well as a tailored view...
Over the past decades simulation has been recognized as a vital tool for solving problems within the healthcare sector, almost catching up with other areas. It is evident that healthcare systems are rapidly evolving into complex and dynamic environments whilst bearing a multitude of stakeholders. Simulation has originally emerged from military and manufacturing applications that mainly follow sequential...
Subspace Skyline query processing has recently received a lot of attention in service management community. The AOMSSQ algorithm is the most efficient method for optimizing multiple subspace skyline queries in multi-user environments. In this paper, we first study the performance of the AOMSSQ algorithm. Then based on the Bloom Filters technology, an novel solution is proposed to improve the efficiency...
Most of the service providers today have become increasingly dependent on their technology, being organized in terms of strong linkage between IT and business units in order to maximize units' business value. Many companies are performing re-engineering using IT Infrastructure Library (ITIL) framework. In this paper incident management process is analyzed in one telecom service provider company. For...
Traditional service management techniques and frameworks are inadequate to handle new generation integrated applications and cross-enterprise business processes and services. Thus, there emerges a call for a management architecture that can provide the real-time visibility and control from the application and data level through the dynamic service and business process. The service delivery platform...
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